How chatbots can personalize self-service interactions

Generative AI chatbots are well-suited to draw on customer metadata and company knowledge bases to personalize self-service experiences.

By Bryan Wassel • Aug. 29, 2024

Businesses default to cloud for generative AI, accelerate migrations

Despite ongoing tech talent shortages and cost concerns, cloud adoption rates rebounded, according to Foundry research.

By Matt Ashare • Aug. 28, 2024

Explore the Trendline➔

Digital transformation

Digital transformation goes beyond technology — if companies want to engage in a new era of technology, they must rethink how work is done too.

By CIO Dive staff

TAB Bank’s CIO looks to optimize the ‘sweet spot’

“Technology can be as critical an enabler as you want it to be,” said Tami Fisher, who spent 18 years at Zions Bank before joining TAB in July.

By Caitlin Mullen • Aug. 28, 2024

Generative AI adoption higher among younger workers, survey finds

Most tech pros say the technology only slightly impacts their work as a generational gap looms, according to a Dice survey.

By Roberto Torres • Updated Sept. 3, 2024

3 ways CIOs can turn strategy into execution

With less than half of enterprises reaching strategic objectives, executives must consistently measure and monitor the success of the plans they've laid out.

By Lindsey Wilkinson • Aug. 27, 2024

How PwC gauges generative AI risk, ROI amid adoption

“We’re still plucking low-hanging fruit on a lot of AI initiatives,” PwC US Chief AI Officer Dan Priest said during a CIO Dive panel.

By Matt Ashare • Aug. 26, 2024

Target’s generative AI tool is boosting worker efficiency, CFO says

A chatbot integrated into employee’s handheld devices has been used more than 50,000 times since it was rolled out earlier this year, CFO Michael Fiddelke said. 

By Alexei Alexis • Aug. 23, 2024

How CIOs can respond to generative AI’s ‘moment of reckoning’

Tech debt and a lack of AI-readiness threaten progress as Gartner warns about short-term disillusionment ahead.

By Lindsey Wilkinson • Aug. 23, 2024

How automation and culture help curb cloud overspend

Business leaders struggling to rein in rising costs can turn to technical solutions, but overruns are also a people problem.

By Roberto Torres • Aug. 21, 2024

Palo Alto Networks CEO touts leads from CrowdStrike fallout

In the wake of the massive IT outage, some CrowdStrike customers have entered talks with Palo Alto Networks in search of a new provider.

By David Jones • Aug. 20, 2024

How J.C. Penney is using AI and machine learning in its supply chain

The department store retailer is investing heavily in new technology to improve productivity and upgrade its legacy systems.

By Philip Neuffer • Aug. 20, 2024

C-suite enthusiasm over generative AI wanes, putting pressure on quick wins

Most CIOs have moved less than one-third of experiments into production as hype fades, according to a Deloitte survey.

By Lindsey Wilkinson • Aug. 20, 2024

Companies aren’t as cyber resilient as they think

Most companies fall short on business continuity as malicious threat activity continues to rise, a Cohesity study found.

By David Jones • Aug. 19, 2024

4 tech pros on managing IT budgets

IT leaders share key strategies to shore up spending — even when businesses expect more and more out of their technology toolkits.

By Roberto Torres • Aug. 19, 2024

3 CIO lessons for maximizing cybersecurity investments

Securing resources has gotten easier, said Feroz Merchhiya, City of Santa Monica CIO. But that hasn't diminished tech leaders' role in showing the value.

By Lindsey Wilkinson • Aug. 16, 2024

What’s keeping the enterprise from a paperless future?

Printers are still alive and well across finance, healthcare and legal services, industries that rely heavily on hard copies thanks to legal requirements and customer expectations.

By Suman Bhattacharyya • Aug. 15, 2024

4 strategies for a solid — and profitable — AI future

CIOs can draw successful AI adoption plans for their organizations, keeping a close eye on governance, risk management and skilling.

By Kate Woolley • Aug. 14, 2024

SaaS vendors struggle with cloud bills, too

Three in 5 software vendors have not implemented a cloud cost management program, according to CloudZero.

By Matt Ashare • Aug. 14, 2024

Skill gaps cost employers a month of productivity each year, survey finds

Workers face challenges in making data analysis more efficient or automating processes, a Multiverse report finds.

By Carolyn Crist • Aug. 14, 2024

Tech chiefs gear up to spend bigger IT budgets in 2025

Despite growing enterprise appetite for technology and talent, cost optimization remains a priority, according to Forrester research.

By Matt Ashare • Aug. 13, 2024

How costs, ROI shape generative AI adoption plans

Elusive returns clouded the technology’s initial hype. Executives and analysts are now putting the focus back on costs and use case fit.

By Lindsey Wilkinson • Aug. 13, 2024

Microsoft Deputy CISO recounts responding to the CrowdStrike outage

The industry’s collective response to the massive outage underscored for Ann Johnson its ability to come together and put competitive interests aside.

By Matt Kapko • Aug. 12, 2024

CFO, CIO partnership key to bridge tech, talent gap: Workday

Finance chiefs are more frequently working in tandem with CIOs to shape how their company leverages technology, Workday’s Terrance Wampler said.

By Grace Noto • Aug. 9, 2024

Delta expects $380M revenue hit due to CrowdStrike outage

The company said it canceled 7,000 flights in five days due to the IT outage, according to a Thursday securities filing.

By Roberto Torres • Updated Aug. 8, 2024

Truist names JPMorgan, Wells Fargo vet as CIO

Steve Hagerman, who currently serves as CIO of consumer technology at Wells Fargo, will replace Truist Interim CIO Brad Bender in October.

By Gabrielle Saulsbery • Aug. 8, 2024