Cloud paves the way for AI adoption

Enterprises are fueling cloud investments ahead of AI deployment, showing a deep connection between the two technologies.

By Matt Ashare • Sept. 20, 2024

T-Mobile, OpenAI to equip customer care agents with AI platform

The IntentCX platform will dig through existing information, as well as real-time customer intent data, to power better customer service outcomes.

By Bryan Wassel • Sept. 19, 2024

Explore the Trendline➔

Digital transformation

Digital transformation goes beyond technology — if companies want to engage in a new era of technology, they must rethink how work is done too.

By CIO Dive staff

AI specialists eye new, better jobs as demand rises

Over half of AI professionals feel good about their prospects in today's job market, compared to just over one-third of all tech workers, according to Dice.

By Roberto Torres • Sept. 19, 2024

Microsoft finance team puts Copilot to the test in transformation push

The software giant’s finance professionals have become some of Copilot's top users in the company, Microsoft’s Cory Hrncirik said.

By Alexei Alexis • Sept. 19, 2024

Salesforce rolls out $50M AI training push

The software provider will waive fees on Trailhead platform courses and stand up an AI training hub at its San Francisco headquarters.

By Roberto Torres • Sept. 18, 2024

Citi tech chief to share data responsibility with COO

Anand Selva will co-lead the data program with Tim Ryan, the bank’s head of technology and business enablement.

By Rajashree Chakravarty • Sept. 17, 2024

How PepsiCo capped cloud overspend

“From a FinOps perspective, you're never done — no matter how great you think you are, there’s more to do tomorrow,” PepsiCo IT Senior Director Kimberly Floss said.

By Matt Ashare • Sept. 17, 2024

Microsoft names former GE CFO to long-vacant COO role

The tech giant is filling a position that went unoccupied for eight years, as it continues to bet big on AI.

By Grace Noto • Sept. 16, 2024

Family Dollar implements AI for category management, merchandising

The discount chain picked Dunnhumby to power a platform aimed at localizing product assortment to better meet shoppers’ needs.

By Peyton Bigora • Sept. 13, 2024

Dell awaits PC refresh cycle, leans on server segment to buoy revenues

The company sees a bright future in PC sales on the horizon, but not until late in the year, COO Jeffrey Clarke said Tuesday at a Goldman Sachs technology conference.

By Matt Ashare • Sept. 12, 2024

Global cybersecurity workforce growth flatlines, stalling at 5.5M pros

Budget cuts, layoffs and hiring freezes are exacerbating a global staffing shortage in cyber defense.

By Matt Kapko • Sept. 12, 2024

JPMorgan Chase to equip 140K workers with generative AI tool

The bank expects up to $2 billion in AI-related upside, President and COO Daniel Pinto said during a conference earlier this week. 

By Lindsey Wilkinson • Sept. 11, 2024

Forget AI: core digital skills still rule hiring priorities

Basic computer competencies are listed in more than one in every 10 job postings, according to an Indeed analysis.

By Roberto Torres • Sept. 11, 2024

How the NFL plans to tackle generative AI this season

Employees in the league’s media division are using Amazon Q Business and a Bedrock-based research tool to improve workflows and productivity.

By Lindsey Wilkinson • Updated Sept. 12, 2024

Papa Johns hires former Wendy’s CIO as digital chief

Kevin Vasconi will oversee consumer-facing, corporate and back-of-house technology at the pizza chain.

By Aneurin Canham-Clyne • Sept. 9, 2024

Colgate-Palmolive deploys AI to drive top-line growth, productivity

The company is working to hone its AI efforts around revenue management, advertising and cost savings, CEO Noel Wallace said.

By Lindsey Wilkinson • Sept. 9, 2024

Tech unemployment grew in August but open roles abound

IT positions across the economy dipped by 28,000 in August, according to a CompTIA review of U.S. Bureau of Labor Statistics data.

By Roberto Torres • Sept. 6, 2024

AT&T takes Broadcom to court over VMware support services dispute

The telecommunications company claims it is being bullied into “paying a king’s ransom” for software it does not want or need, according to the complaint.

By Matt Ashare • Sept. 5, 2024

When hiring budgets are tight, reskilling may help fill jobs

Reskilling current employees is a much more predictable model than the hit-or-miss tactic of recruiting for experience, one leader said.

By Kathryn Moody • Sept. 5, 2024

Microsoft-Inflection deal clears UK regulators’ competition probe

The agreement between the two companies does not substantially hurt fair competition, the Competition and Markets Authority said Wednesday.

By Roberto Torres • Sept. 4, 2024

SAP CTO to step down, apologizes for ‘inappropriate’ behavior

Juergen Mueller will depart the company Sept. 30 after behavior that "did not reflect our values at SAP" during a company event.

By Roberto Torres • Sept. 3, 2024

CIO lessons on business continuity after the CrowdStrike outage

Checking the links between IT systems and reviewing business continuity plans can help CIOs stop the next major interruption before it happens.

By Jen A. Miller • Sept. 3, 2024

Salesforce bets on generative AI agents as the future of customer service

The Agentforce platform, which will publicly launch in October, has found success among early adopters, CEO Marc Benioff said.

By Bryan Wassel • Aug. 30, 2024

Bath & Body Works to launch generative AI fragrance finder

The retailer plans to leverage large language models and data to increase customer traffic and sales over time. 

By Lindsey Wilkinson • Aug. 30, 2024

CrowdStrike takes a revenue hit as global IT outage reckoning lingers

Sales are taking longer to close and the cybersecurity vendor is offering discounts to stem potential customer losses.

By Matt Kapko • Aug. 29, 2024