ServiceNow bets on security, agentic AI to sustain revenue growth

"There has never been a tailwind for ServiceNow like AI," CEO Bill McDermott said Wednesday during the company's Q1 2026 earnings call.

By Paige Gross • April 23, 2026

Why Walmart is rolling out AI to 2M employees

The retailer plans to train all employees on agentic AI tools in pursuit of customer experience improvements, Chief People Officer Donna Morris said.

By Paige Gross • April 23, 2026

Explore the Trendline➔

Agentic AI

CIOs face an enormous challenge: Fielding a technology that could forever change how enterprise work gets done.

By CIO Dive staff

Lloyds taps chief data and AI officer

Sameer Gupta will join Lloyds Banking Group in June, the latest in a string of AI-focused appointments across the financial services industry.

By Makenzie Holland • April 20, 2026

How CIOs can tackle AI ownership

As tech execs gain more control over AI, they must become enablers for its adoption, taking a leadership role around governance and ROI.

By Paige Gross • April 17, 2026

Why AI readiness training fails

Organizational friction over AI isn’t the fault of employees but rather poor change management, experts said.

By Jen A. Miller • April 16, 2026

C-suite boosts tech investments despite lagging ROI

Businesses are feeling pressure to accelerate AI initiatives and reap efficiency gains before their competitors do, according to Dan Priest, chief AI officer at PwC U.S.

By Roberto Torres • April 15, 2026

Bank of America tech chief shares AI strategy focus

Chief Technology and Information Officer Hari Gopalkrishnan described how the bank is advancing its AI journey during the Semafor World Economy 2026 event.

By Makenzie Holland • April 14, 2026

AI literacy tops learning priorities but training efforts lag

Employees say they lack clarity on how the technology's adoption will affect their roles and career progression, a Docebo report found.

By Paige Gross • April 9, 2026

Sysco CIO to depart as C-suite turnover continues

Tom Peck joined the food distributor in 2021, tasked with leading a massive digital transformation. He’s leaving just as the company faces another pivotal moment.

By Nicole Laskowski • April 8, 2026

Home Depot sets sights on AI with CTO appointment

Franziska Bell will join the home improvement company to lead an AI-driven tech strategy that's focused on customer experience and operational efficiency.

By Makenzie Holland • April 1, 2026

Global banking firm HSBC introduces AI role to the C-suite

The bank cited generative AI as a key investment area earlier this year, noting that 85% of employees have access to the technology.

By Makenzie Holland • March 24, 2026

FinOps expands focus to ROI, AI efficiency in cloud era

Capital One’s FinOps team provides pivotal guidance on the firm’s AI investments — beyond just managing spend to measuring outcomes.

By Makenzie Holland • March 24, 2026

Genuine Parts Company CIO retires amid major overhaul

The automotive and industrial parts distributor said it has no plans to replace Naveen Krishna as it undertakes dividing the company.

By Nicole Laskowski • March 23, 2026

Trump AI policy provides a look at where legislation is headed

The White House’s AI framework provides Congress with a “wish list,” including putting courts in charge of copyright, according to one analyst.

By Makenzie Holland • March 20, 2026

AI success stems from better collaboration, not prompts

Specific behaviors can separate routine AI use from impactful human-AI interaction, according to a new report.

By Scarlett Evans • March 19, 2026

How AI agents will reshape digital workplace IT operations

The rise of agentic AI tools will put governance in the spotlight and increase demand for advanced engineering skills.

March 19, 2026

Employees say AI does more harm than good

There’s a “growing concern about the pace of AI adoption and a clear gap in employer support,” according to a Jobs for the Future vice president.

By Ginger Christ • March 17, 2026

Banks struggle to scale AI as legacy tech devours IT budgets

With AI initiatives stuck in the pilot phase, more than 80% of executives are failing to see anticipated gains from investments, a Capgemini report found.

By Makenzie Holland • March 16, 2026

Country Bank selects CTO to bolster IT capabilities

Ryan Stepalavich brings more than 26 years of IT experience to the Massachusetts-based financial services firm as it pursues sustainable growth.

By Makenzie Holland • March 13, 2026

Kroger names chief data and AI officer

Milen Mahadevan, president and CEO of the grocer’s retail analytics subsidiary 84.51˚, will helm its AI efforts.

By Makenzie Holland • March 6, 2026

TD Bank eyes $150M in claims cost reductions — with help from AI

A core tenet of the banking giant’s AI strategy is to “build once and use many times,” Group President and CEO Raymond Chun said.

By Makenzie Holland • March 2, 2026

Heineken appoints tech chief to drive transformation efforts

Romain Apert spent more than 25 years at Mars and comes to the role with expertise on how to modernize core IT systems and data foundations.

By Nicole Laskowski • Feb. 26, 2026

Hormel Foods taps first CTO to drive enterprise IT, data strategy

The global food company appointed Donald Monk, a longtime General Mills executive, to help modernize the company’s tech stack.

By Makenzie Holland • Feb. 25, 2026

Few 10-Ks tie AI to tangible revenue gains, study finds

The technology remains an “operational tool” instead of a primary revenue driver for most top U.S. companies, according to the report.

By Alexei Alexis • Feb. 25, 2026

AI triggers hiring shift for Fortune 500

Demand for AI governance skills increased 81% year over year as enterprises continued to prioritize the technology, according to a report from Draup.

By Roberto Torres • Feb. 24, 2026