KFC, Taco Bell parent company expands AI efforts amid broader transformation

“We believe we are still only scratching the surface of the full value creation potential of our capabilities,” Yum Brands CFO Chris Turner said Tuesday.

By Lindsey Wilkinson • Aug. 7, 2024

CrowdStrike blames mismatch in Falcon sensor update for global IT outage

The security company, in its root cause analysis report, said it is using lessons from the crash to make larger changes. Analysts predict further challenges.

By David Jones • Aug. 7, 2024

Explore the Trendline➔

Digital transformation

Digital transformation goes beyond technology — if companies want to engage in a new era of technology, they must rethink how work is done too.

By CIO Dive staff

Microsoft joins CrowdStrike in pushing IT outage recovery responsibility back to Delta

The software provider said Delta's delayed modernization efforts were to blame for its slow recovery. 

By Roberto Torres • Aug. 6, 2024

Budget constraints may be behind hiring uncertainty in 2024, survey says

One-quarter of managers who plan to reduce headcount cite increased use of automation, technology or AI as a driver, up from 16% in last year’s report.

By Carolyn Crist • Aug. 6, 2024

S&P Global taps Accenture to upskill 35K employees in AI

The comprehensive learning program will roll out later this month to all of the financial data company’s employees as part of a broader strategic collaboration. 

By Lindsey Wilkinson • Aug. 6, 2024

CrowdStrike rebukes Delta’s negligence claims in fiery letter

After the airline said it was considering legal action, CrowdStrike said Delta’s contract capped the cybersecurity provider's liability to “single-digit millions.” 

By Roberto Torres • Aug. 5, 2024

Clorox completes first stage of ERP overhaul, prepares for US rollout

“We have been maniacal about documenting everything that we’ve learned to set us up for the biggest transition,” CEO Linda Rendle said.

By Lindsey Wilkinson • Aug. 5, 2024

Tech unemployment rate fell in July, but so did the number of IT jobs

IT occupations across the economy contracted by 14,000 last month, a CompTIA review of U.S. Bureau of Labor Statistics data found.

By Roberto Torres • Aug. 2, 2024

Mondelēz embarks on a $1.2B ERP, supply chain overhaul

The food and snack company plans to carry out the project over the next four years in partnership with SAP, Accenture and o9. 

By Lindsey Wilkinson • Aug. 2, 2024

Wells Fargo hires BNY’s ex-CIO to serve as tech chief

Bridget Engle will join Wells Fargo this month after seven years at BNY. The bank also tapped its former head of technology, Tracy Kerrins, to lead a new generative AI team.

By Dan Ennis • Aug. 1, 2024

Delta grapples with $500M in CrowdStrike outage costs

Delta is rethinking how it sets up IT after its team manually reset 40,000 servers impacted by the outage, CEO Ed Bastian told CNBC Wednesday.

By Roberto Torres • July 31, 2024

After CrowdStrike outage, what will become of automatic IT updates?

The crisis highlighted tech organizations' penchant for blindly trusting vendor software updates. It’s the latest symptom of a race toward IT automation.

By Roberto Torres • July 31, 2024

Danone partners with Microsoft to scale AI projects

The dairy business said it aims to train 100,000 workers to harness skills for jobs in an AI-focused economy.

By Chris Casey • July 30, 2024

Businesses elevate IT architecture to fight back tech sprawl

Enterprise architecture is leaving the penalty box as more companies add architect roles and stand up units, Forrester's Charles Betz said.

By Matt Ashare • Updated July 29, 2024

How Kyndryl’s ERP modernization led to an expanded SAP practice

The infrastructure services company is creating a migration playbook to guide others into the cloud, Kyndryl SVP and Global Practice Leader Michael Bradshaw said.

By Matt Ashare • July 29, 2024

CrowdStrike CEO says 97% of Windows sensors restored in IT outage recovery effort

Coinciding with George Kurtz's update, Microsoft outlined its efforts to enhance resiliency just months after launching a massive security overhaul.

By David Jones • July 26, 2024

CrowdStrike disruption direct losses to reach $5.4B for Fortune 500, study finds

Cyber insurance will cover only about 10% to 20% of losses, according to a report from Parametrix.

By David Jones • July 25, 2024

American Airlines credits IT teams with quick recovery from CrowdStrike disruption

“Within an hour of the outage, we assembled the right operating teams and IT experts to develop and execute a plan to get our systems back online,” COO David Seymour said Thursday.

By Matt Ashare • July 25, 2024

Mondelēz International taps Nestlé, P&G veteran as tech chief

Filippo Catalano will join the organization later this year, reporting directly to its CEO.

By Roberto Torres • July 24, 2024

SAP bets on enterprise architecture skills to boost cloud ERP migration

“The hiring machine is on,” CEO Christian Klein said, as the ERP giant promised each RISE with SAP customer a dedicated technical migration assistant.

By Matt Ashare • July 24, 2024

United completes manual reboot as aviation industry reels from CrowdStrike outages

The airline’s IT teams fixed more than 26,000 computers and devices at 365 airports globally, according to CEO Scott Kirby.

By Matt Ashare • July 23, 2024

CrowdStrike says flawed update was live for 78 minutes

Though CrowdStrike pulled the update, companies across sectors were already dealing with cascading consequences that required manual remediations.

By Matt Kapko • July 23, 2024

CrowdStrike, Microsoft scramble to contain fallout from global IT outage

Cybersecurity and IT experts said users are having major difficulties in recovery efforts, despite workarounds and guidance the vendors released.

By David Jones • July 22, 2024

Top takeaways from the CrowdStrike outage for IT teams

"This may be the biggest stress test that I've ever seen for direct, first-line IT support teams," Gartner's Jon Amato said. 

By Roberto Torres • Updated July 23, 2024

Delta’s CrowdStrike recovery stymied by crew-tracking systems failure

The carrier lagged behind other airlines in its efforts to restore operations, canceling thousands of flights over the weekend.

By Matt Ashare • July 22, 2024