How to create seamless customer journeys with generative AI

Explore the transformative power of generative artificial intelligence (GAI) in enhancing customer experiences, leveraging big data and fostering brand loyalty.

By Rick Laner, Chief Customer Officer, Elastic • Aug. 14, 2023

Microsoft-Epic partnership yields EHR cloud solution

Mount Sinai Health System is the first provider to implement Azure Large Instances, which scales database capacity to the level needed for health record workloads.

By Matt Ashare • Aug. 10, 2023

Kyndryl leans on consulting, deepens Microsoft alliance in post-IBM drive to profitability

The IT services company remains committed to cloud but is banking on its expertise in mainframe modernization and hybrid ecosystems to fuel growth.

By Matt Ashare • Aug. 9, 2023

White House launches AI cyber competition to fix software vulnerabilities

In partnership with OpenAI, Anthropic, Google and Microsoft, participants will have access to top AI companies’ technology for designing new cybersecurity solutions.

By Lindsey Wilkinson • Aug. 9, 2023

Zoom emphasizes customer consent as critics question AI service terms

Concerns stem from what Zoom says it will do with customer and service-generated data and what its policy language allows. 

By Lindsey Wilkinson • Updated Aug. 11, 2023

Adecco Group taps PepsiCo exec to lead IT operations

The second-largest global HR services provider welcomed Caroline Basyn to its executive committee as it pushes AI-enabled digital products across its portfolio.

By Matt Ashare • Aug. 8, 2023

JLL rolls out proprietary generative AI model to internal employees

In the first 48 hours following deployment at the commercial real estate and investment management company, more than 11,000 employees used the large language model.

By Lindsey Wilkinson • Aug. 8, 2023

Cloud market growth plateaus as hyperscalers anticipate AI boom

Global spend increased by $10 billion for the third consecutive quarter, with AWS, Microsoft and Google Cloud retaining nearly two-thirds of the market, Synergy Research Group found.

By Matt Ashare • Aug. 7, 2023

How AAA’s second-largest club is gearing up for its generative AI push

The Auto Club Group has spent the past five years transforming its architecture; its next step focuses on generative AI.

By Lindsey Wilkinson • Aug. 7, 2023

Church & Dwight targets ‘thousands of hours’ of work in automation push

The Arm & Hammer manufacturer is making significant technology investments to scale and grow the business, according to CFO Rick Dierker. 

By Lindsey Wilkinson • Aug. 3, 2023

Generative AI wave is putting more pressure on executives

Executives are feeling the rush toward generative AI, as a lack of skills and tech immaturity stand in their way.

By Roberto Torres • Aug. 1, 2023

Where Papa Johns implements AI

The company focuses on improving efficiency while tuning systems when the stakes are high, Papa Johns’ Justin Falciola told CIO Dive. 

By Lindsey Wilkinson • Aug. 1, 2023

Generative AI risks loom as businesses increase investments

Even when risks associated with the tech are identified, most businesses aren’t putting in the work to mitigate them.

By Lindsey Wilkinson • Aug. 1, 2023

AWS builds out generative AI marketplace, adds 4 foundational models

The hyperscaler, growing a nascent generative AI marketplace through Bedrock, now features models from Anthropic, Stability AI and Cohere.

By Matt Ashare • July 27, 2023

Microsoft leans on Azure, AI as cloud business grows

The tech company’s public cloud platform accounted for more than half of its annual cloud revenue in FY2023, CEO Satya Nadella said.

By Matt Ashare • July 26, 2023

Microsoft pushes AI as GitHub Copilot for Business hits 27K customers

Airbnb and Dell are among the organizations currently using the service, which became publicly available in February.

By Roberto Torres • July 26, 2023

Google Cloud extends profitability run, executives hype AI-optimized infrastructure

Alphabet’s cloud division delivered its second-consecutive quarter of positive income gains, even as customers continued to streamline their spend.

By Matt Ashare • July 26, 2023

Caution tempers enterprise enthusiasm for generative AI

The road to adoption of the new technology runs through the existing tech stack.

By Roberto Torres • July 26, 2023

Data, instinct drive executive decision-making

How CIOs make decisions may matter as much as the outcome when weighing the advantages and risks of new technologies.

By Matt Ashare • July 25, 2023

AI in infrastructure: Addressing the technology’s potential for the sector

The technology could bring significant change to the infrastructure sector, but it must be used responsibly and with the right checks and balances in place.

By Claire Rutkowski • July 25, 2023

With new versions of ChatGPT, improvement is not guaranteed, researchers find

OpenAI responded by extending support for models previously scheduled to sunset.

By Lindsey Wilkinson • July 24, 2023

Capital One bets on tech engine for card and retail banking growth

“Our modern technology capabilities are generating an expanding set of opportunities across our business,” CEO Richard Fairbank said Thursday.

By Matt Ashare • July 21, 2023

White House secures safety commitments from 7 AI companies

OpenAI, Microsoft and Google are among the companies committing to secure and transparent development of AI systems.

By Lindsey Wilkinson • July 21, 2023

AWS launches generative AI primer course aimed at executives

The cloud provider produced five videos that cover foundational elements, historical context and use cases of the technology. 

By Lindsey Wilkinson • July 21, 2023

IBM sees Red Hat growth as model for its AI business

The tech company is banking on enterprise adoption of its newly introduced watsonx platform to advance its hybrid cloud strategy.

By Matt Ashare • July 20, 2023