Alibaba expects AI to drive more than half of its cloud segment growth

“Demand for CPU-based traditional cloud computing is relatively limited,” CEO Eddie Wu said. “Most of the growth is now focused on GPU-based AI product development.”

By Matt Ashare • Aug. 16, 2024

Walmart used AI to crunch 850M product data points and improve CX

“We're finding tangible ways to leverage generative AI to improve the customer, member and associate experience,” Walmart CEO Doug McMillon said.

By Bryan Wassel • Aug. 15, 2024

Executives expect complying with AI regulations will increase tech costs

Nearly two-thirds of senior leaders anticipate more rigid data privacy requirements, according to a KPMG survey. 

By Lindsey Wilkinson • Aug. 15, 2024

4 strategies for a solid — and profitable — AI future

CIOs can draw successful AI adoption plans for their organizations, keeping a close eye on governance, risk management and skilling.

By Kate Woolley • Aug. 14, 2024

Tech chiefs gear up to spend bigger IT budgets in 2025

Despite growing enterprise appetite for technology and talent, cost optimization remains a priority, according to Forrester research.

By Matt Ashare • Aug. 13, 2024

Pfizer appoints AI chief to boost its digital leadership team

Berta Rodriguez-Hervas joined the pharmaceutical company after stints at Stellantis, Nvidia and Tesla working on algorithms, computer vision and ML. 

By Lindsey Wilkinson • Aug. 13, 2024

How costs, ROI shape generative AI adoption plans

Elusive returns clouded the technology’s initial hype. Executives and analysts are now putting the focus back on costs and use case fit.

By Lindsey Wilkinson • Aug. 13, 2024

Hyperscalers gain decisive control of enterprise compute

Public cloud infrastructure eclipsed on-premise capacity as the number of massive commercial data centers topped 1,000, according to Synergy Research Group analysis.

By Matt Ashare • Aug. 12, 2024

IT leaders blame new features — like AI — for rising software costs

Companies are combating cost creep by leveraging their purchasing power and turning to open-source alternatives, Forrester says. 

By Lindsey Wilkinson • Aug. 12, 2024

CFO, CIO partnership key to bridge tech, talent gap: Workday

Finance chiefs are more frequently working in tandem with CIOs to shape how their company leverages technology, Workday’s Terrance Wampler said.

By Grace Noto • Aug. 9, 2024

UK regulators add Amazon, Anthropic partnership to growing inquiry list

The Competition and Markets Authority continues to scrutinize big tech partnerships with AI startups. The agency has also probed deals involving Microsoft, OpenAI, Inflection AI and Google.

By Lindsey Wilkinson • Aug. 8, 2024

How to avoid ‘death-by-ROI’ in data and analytics

Effective leaders connect value assessments to company goals, blurring the boundaries between data estates and the processes they support.

By Brian Foster • Aug. 8, 2024

KFC, Taco Bell parent company expands AI efforts amid broader transformation

“We believe we are still only scratching the surface of the full value creation potential of our capabilities,” Yum Brands CFO Chris Turner said Tuesday.

By Lindsey Wilkinson • Aug. 7, 2024

S&P Global taps Accenture to upskill 35K employees in AI

The comprehensive learning program will roll out later this month to all of the financial data company’s employees as part of a broader strategic collaboration. 

By Lindsey Wilkinson • Aug. 6, 2024

Big tech banks on AI boom as infrastructure spending heads for trillion-dollar mark

“While we're investing a significant amount in the AI space and in infrastructure, we would like to have more capacity than we already have today,” Amazon CEO Andy Jassy said.

By Matt Ashare • Aug. 5, 2024

AWS retains heavyweight title in cloud infrastructure

Despite the steady advance of Microsoft Azure, Amazon’s massive cloud division captured nearly 40% of the IaaS market last year, Gartner said.

By Matt Ashare • Aug. 1, 2024

Meta, vying for enterprise spend, pitches Llama’s future as a business agent

AI agents could interact with enterprise employees and customers to assist with purchases and accelerate issue resolution, CEO Mark Zuckerberg said.

By Lindsey Wilkinson • Aug. 1, 2024

The EU AI Act is here: What can CIOs expect?

The act took effect Thursday, but enforcement deadlines are spread out through 2027. The act could have a similar global influence to GDPR.

By Lindsey Wilkinson • Aug. 1, 2024

Delta grapples with $500M in CrowdStrike outage costs

Delta is rethinking how it sets up IT after its team manually reset 40,000 servers impacted by the outage, CEO Ed Bastian told CNBC Wednesday.

By Roberto Torres • July 31, 2024

Microsoft spends billions on infrastructure to relieve Azure capacity constraints

The hyperscaler is working with third-party data centers to satisfy AI demand, CFO Amy Hood said Tuesday.

By Matt Ashare • July 31, 2024

AI consumption to drive enterprise cloud spending spree

The research firm expects rapid advancement in AI technologies to double the market’s size by 2028.

By Matt Ashare • July 30, 2024

UK to scrutinize Google, Anthropic partnership

Regulators issued a call for public comments as they consider whether the AI startup and tech company’s close ties have lessened competition.

By Lindsey Wilkinson • July 30, 2024

Anthropic outperforms competitors in model accuracy, performance test

The startup's Claude 3.5 Sonnet beat 21 other models across short, medium and long context windows, according to generative AI company Galileo.

By Lindsey Wilkinson • July 29, 2024

Piloting success: the critical role of efficient contact centers to optimize airport operations

Contact centers are key for airport operations, ultimately enhancing the passenger experience.

By Jenifer Bond, Vice President of US Sled, Avaya • July 29, 2024

ServiceNow spots sales opportunities post-CrowdStrike outage

CEO Bill McDermott said instant visibility into disrupted systems in customer environments helped accelerate remediation efforts. 

By Lindsey Wilkinson • July 26, 2024