The evolution of the CRM market and why Salesforce heads it

It's taken about 30 years for customer relationship management to go from Rolodexes to artificial intelligence.

By Samantha Schwartz • July 23, 2018

Voice tech adoption lags in the workplace, study says

Only 55% of key decision-makers feel prepared to implement voice-powered technologies to improve their organization's internal or customer service operations.

By Robert Williams • July 19, 2018

Explore the Trendline➔

Digital transformation

Digital transformation goes beyond technology — if companies want to engage in a new era of technology, they must rethink how work is done too.

By CIO Dive staff

Microsoft offers free version of Teams, hitting on Slack's selling point

Slack is often credited as a pioneer, but despite its launch about two years before Teams, Microsoft's product dominates the market.

By Samantha Schwartz • July 13, 2018

Security, SaaS, cloud lead IT investment

After 10 years of top rankings, Microsoft was again identified as the most strategic vendor, according to a Goldman Sachs survey.

By Alex Hickey • July 10, 2018

Microsoft Dynamics 365 tweaked updates allow customers to test out changes before deployment

The company is following the update routines of Windows 10 and Office 365 with biannual updates for its ERP and CRM suite. 

By Samantha Schwartz • July 10, 2018

RPA is having a moment: What you need to know about the automation technology

Robotic process automation gained steam in the past few years as vendors worked to automate rote tasks, such as data entry or financial calculations.

By Naomi Eide • July 9, 2018

What is WPA3 and why should businesses care?

The Wi-Fi protection protocol includes improved network resiliency, protective management frames for critical workloads and 192-bit cryptographic strength.

By Alex Hickey • June 26, 2018

What collaborations with Facebook and Slack say about the HR tech market

As industry competition heats up, platforms are opting to team together rather than fight it out. But what does that mean for the profession overall?

By Kathryn Moody • June 25, 2018

Dropbox after more industry verticals, this time targeting media, entertainment

Media and entertainment as a vertical has unique challenges because of the vast array of content types, file sizes and the increasingly global nature of work.

By Naomi Eide • June 20, 2018

At C.H. Robinson, open source adoption brings iterative, fast development — almost too fast

In 2014, the company faced a roadblock: How do you remove bottlenecks in the technology development pipeline?

By Naomi Eide • June 19, 2018

DevOps praised, but divisions between development, operations hold fast

Technologists may evangelize the merits of DevOps, but without enterprise process changes, companies will remain slow to adopt the methodology.

By Naomi Eide • June 15, 2018

Tell me I'm pretty: Microsoft rolls out Office 365 user experience updates

The announcement comes shortly after Google's Gmail renovations in April as both companies react to a push around improved user engagement.

By Samantha Schwartz • June 14, 2018

How Spotify is migrating from an in-house Docker orchestration platform to Kubernetes

The company started small, experimenting with a few services on Kubernetes clusters then moving up to more complex workloads and self-service migration.

By Alex Hickey • June 12, 2018

Incoming GitHub CEO: 'Fear' stopped Microsoft from embracing open source earlier

There's a lot riding on the GitHub acquisition "because if Microsoft screws this up, we will lose the trust of developers for a generation," Nat Friedman said.

By Naomi Eide • June 12, 2018

Evolution of RPA: From rule-based to intelligent cognitive automation

Buoyed by RPA enthusiasm, automation tools and platform vendors offering automation capabilities have mushroomed, pushing the adoption rate further.

By Sathish PV • June 11, 2018

With GitHub buy, Microsoft accesses — and matures — software development community

Looking to scale and move further into the enterprise, GitHub had the choice to go public and scale through acquisitions or search for buyers.

By Naomi Eide • Updated Oct. 26, 2018

G Suite for the early adopters, Office 365 for the established

With the exception of Google's G suite, adoption of cloud apps from Microsoft, Slack, Box and Salesforce increased as businesses grew their workforce. 

By Alex Hickey • May 30, 2018

When 'everything is on fire,' chaos engineers rush to save tech infrastructure

During a network outage, they are the ones who "save the day," said Kolton Andrus, CEO and co-founder of Gremlin.

By Samantha Schwartz • May 30, 2018

Tension between agile, bimodal development as organizations work to become digital at scale

The minute organizations are given the "excuse" bimodal is acceptable, three-fourths of them are going to move slow. 

By Naomi Eide • May 25, 2018

Slack is rounding out software collaboration efforts

Because Slack is not creating services like sales tracking, integrations will help round out the company's performance portfolio.

By Samantha Schwartz • May 23, 2018

11 technologies set to shape smart manufacturing

Tools like 3D printing and AI have created a paradigm shift in technology and revealed a new world of supply chain efficiencies yet to be unlocked.

By Jordan Branch , Edwin Lopez • May 22, 2018

3 lessons from Talend Connect to drive technology innovation

With good data, AI and cloud, companies can build out the scalability, agility and compute power for continued digital transformation.

By Alex Hickey • May 15, 2018

Facing international pressure and lost business, Kaspersky moves critical infrastructure to Switzerland

The move is an attempt to distance the company from its Russian roots following backlash from the U.S. government and other customers last fall.

By Samantha Schwartz • May 15, 2018

Rethinking the cost-trimmed approach to outsourcing development

Companies shouldn't have to work with outsourcers who cut corners or deliver sub-par work. But those issues can be hard to catch and quantify.​

By Oliver Muhr • May 14, 2018

Talend CIO: IT leaders need to buy for the future, not just for today

Eric Johnson and Talend are doubling down on hybrid cloud, multicloud, containerization and serverless computing to usher customers into the future. 

By Alex Hickey • May 11, 2018