Wyndham Destinations deployed Salesforce to go digital. Now it really wants the full ROI

CIO Brad Dettmer said the timeshare staple plans to use the software platform to build applications and expand its data analytics strategy.

By Roberto Torres • Oct. 28, 2019

6 predictions from Gartner could reshape C-suite priorities

By 2023, the analyst firm sees "augmented humans" becoming a ubiquitous part of the workforce. It's one of many changes set to reshape industry in the coming years.

By Roberto Torres • Oct. 25, 2019

Explore the Trendline➔

Digital transformation

Digital transformation goes beyond technology — if companies want to engage in a new era of technology, they must rethink how work is done too.

By CIO Dive staff

Rent the Runway shouldered the blame when a software bug hampered delivery

Rather than point fingers and push "blame" on the third party the company called it a "software issue internally," said CEO Jennifer Hyman.

By Naomi Eide • Oct. 25, 2019

3 ways to drive a customer-first engineering team

When push comes to shove, many executives fall short in creating actionable short-term goals and broader culture standards that align with a customer-first vision.

By Hector Aguilar • Oct. 24, 2019

What does a 130-year-old company do to fix a modern-day communications problem?

It's a common problem: Legacy companies are fighting to remain competitive in a modern world. Yamaha found its solution with global cloud communications and collaboration software.

By Deborah Barrington • Oct. 23, 2019

2020 IT spending priorities — and the traps a cloud shift creates

Spending trends coalesce with a shift in how companies manage technology budgets, transitioning from CapEx to OpEx in the "as a Service" era. But the pivot is not seamless.

By Naomi Eide • Oct. 21, 2019

Startup in a box: 5 services helping businesses hit the ground running

From accounting to communications to project management, here are the tools founders, executives and consultants say are mission-critical. 

By Roberto Torres • Oct. 16, 2019

Slack hits 12M daily active users, on the heels of Microsoft Teams

The collaboration platform also announced its users rack up an average of 5 billion actions weekly, including messaging, searching, uploading and commenting on files.

By Samantha Schwartz • Oct. 11, 2019

Who is responsible for digital accessibility?

As Domino's faces a lawsuit, here are four roles companies can lean on to ensure compliance. 

By Samantha Schwartz • Oct. 10, 2019

Low code 101 and the rise of drag-and-drop programming

By equipping non-technical staffers with alternative methods to build software, low-code platforms bring business and product closer together.

By Roberto Torres • Oct. 9, 2019

Most blockchain applications sunk in the 'trough of disillusionment,' Gartner says

Immaturity in the space has dwarfed interest in blockchain applications, as experiments and implementations fail to deliver.

By Roberto Torres • Oct. 9, 2019

Workplace by Facebook, targeting the enterprise, declares 3M paid customers

The company also announced a slew of video applications and access solutions for front-line employees.

By Samantha Schwartz • Oct. 9, 2019

How to use RPA to increase back-office efficiency

Small successes can show employees what a company hopes to do with RPA, and how it will make their jobs easier.

By Jen A. Miller • Oct. 8, 2019

RPA can save finance teams 25K working hours, study claims

Avoidable rework can take up to 30% of a full-time employee's work day, according to Gartner.

By Jane Thier , Naomi Eide • Oct. 7, 2019

Success in DevOps adoption can boost security, research finds

Puppet research found companies that integrate security into the software development lifecycle are "twice as confident in their security posture."

By Naomi Eide • Oct. 1, 2019

Software eats the world, jobs double US employment growth rate

Though automation will reshape the future of the industry, expansion is poised to continue as more sectors embrace tech.

By Roberto Torres • Sept. 20, 2019

Email drains 5 hours of worker's time every day, Adobe finds

Workers spend more than three hours a day on work email, and another two hours on personal email.

By Roberto Torres • Sept. 18, 2019

Oracle, Microsoft play nice on the collaboration front

Integrating Oracle Digital Assistant and Microsoft Teams will help customers handle workloads that move across Microsoft 365 and Oracle Cloud.

By Samantha Schwartz • Sept. 18, 2019

How one company used analytics to cut procurement costs 11%

Cimpress, the Vistaprint parent company, deployed a digital platform across subsidiaries to centralize bulk contracts.

By Morgan Forde • Sept. 5, 2019

Slack takes $8M revenue hit for customer credits after failing to meet uptime commitment

The company offers credits back to customers if it fails to meet its 99.99% uptime commitment. 

By Naomi Eide • Sept. 5, 2019

Customer engagement key metric for SaaS companies, CFO says

SaaS companies rely on recurring revenue for growth. That's only achievable when customers are satisfied.

By Robert Freedman • Aug. 30, 2019

Video conferencing makes employees feel more included, report says

Professionals believe companies that use video communication are better at collaboration, according to a survey by video conferencing company Lifesize. 

By Samantha Schwartz • Aug. 28, 2019

Google delays Hangouts consolidation, as Teams and Slack try to narrow market

Google shares a lot of the same strengths as Microsoft in terms of holistic collaboration offering, strengthened by more than five million paying G Suite business customers.

By Samantha Schwartz • Aug. 22, 2019

How Zoom became one of this year's biggest tech IPOs

CFO Kelly Steckelberg discusses how she organized operations to support sales and product development, leading to a successful public debut.

By Robert Freedman • Aug. 16, 2019

WeWork IPO hints at underlying enterprise tech play

The company has "experience technology," which includes calendar integrations, room booking apps and guest registration kiosks.

By Naomi Eide • Aug. 15, 2019