CX in the time of social distancing: 4 ways self-service can help

It's time to drastically reimagine how we engage with customers in this new COVID-19 reality. Self-service is one tactic contact centers can utilize.

May 20, 2020

Zoom security issues place spotlight on other video platforms' privacy troubles

On Tuesday Cisco issued a clarification regarding its Webex privacy policy. 

By Samantha Schwartz • May 13, 2020

Explore the Trendline➔

Digital transformation

Digital transformation goes beyond technology — if companies want to engage in a new era of technology, they must rethink how work is done too.

By CIO Dive staff

Microsoft creates way out of reply-all black hole

An Office 365 filter will kick in once it detects 10 reply-all emails hitting 5,000 or more inboxes within an hour. After the threshold is met, it will block the thread for the next four hours. 

By Roberto Torres • May 12, 2020

3 tech leaders on using tools to support pivot to remote

Managers relied on overcommunication and planning to adapt to the new normal, using tech platforms like videoconferencing tools to support their operations and staff.

By Roberto Torres • May 11, 2020

Customer support, accounting drive SMB software spend amid pandemic

For these businesses, an IT backbone will become crucial for long term survival as they respond to changes in demand. 

By Roberto Torres • May 7, 2020

Hasty Office 365 deployments wrought with security configuration holes

With work from home orders, companies rushed cloud-based collaboration service deployments. They could undermine any existing Office 365 security strategy, CISA warns.

By Samantha Schwartz • May 1, 2020

Google flexes in collaboration market, makes Meet free for all

Google's free version provides an alternative to Zoom (and its security woes), while feeding the the G Suite machine.

By Samantha Schwartz • April 29, 2020

Coca-Cola taps Microsoft for 5-year multicloud, software deal

The soft drink maker plans to use Microsoft technology to replace previously disparate and fragmented systems. 

By Roberto Torres • April 28, 2020

Coronavirus pushes 46% of SMBs to defer or cut software spend

Though businesses prepare to shrink their IT spend, an economic contraction can provide an opportunity to assess where software can boost productivity.

By Roberto Torres • April 23, 2020

COBOL modernization roadmap: Patience, software and integrations

IT leaders can leverage modern technologies and software tools to get to higher digital ground, experts say.

By Roberto Torres • April 21, 2020

COBOL job searches spike as states grapple with legacy systems

With state unemployment systems under unprecedented pressure, a 60-year-old programming language is — once again — having a moment.

By Roberto Torres • April 17, 2020

What BlueJeans has to do with 5G

The company expects BlueJeans' addition to its portfolio to round out growth in telemedicine, distance learning and field service work. 

By Samantha Schwartz • April 17, 2020

What enterprise leaders can learn from New Jersey's COBOL woes

The state's unemployment platform struggled to support a 1,600% spike in demand. The chaos highlights risk for the business world.

By Roberto Torres • April 8, 2020

Zoom CEO admits 'missteps,' wants company to become security-first

The company's overnight popularity put its flaws under a microscope.

By Samantha Schwartz • April 6, 2020

'The haves and have nots': Disrupted IT managers contend with hardware constraints

Prior to the pandemic, it's unlikely the majority of IT managers had stockpiles of devices large enough to maintain operations if everything went down at once. 

By Roberto Torres • April 3, 2020

Zoom's privacy woes lead back to end-to-end encryption

"We did not design the product with the foresight that, in a matter of weeks, every person in the world would suddenly be working, studying, and socializing from home," wrote CEO Eric Yuan. 

By Samantha Schwartz • April 2, 2020

Keeping software development secure and productive in a work from home mandate

Many organizations have implemented remote work policies to protect their employees. As unexpected business disruptions emerge, Coder provides the solution software engineers need.

April 2, 2020

ERP confronts a new reality in 2020

How companies handle ERP will depend on their position before the crisis. Some are vaulting ahead because of previous implementations; others will slow down or be ripe for acquisition.

By Jen A. Miller • March 31, 2020

Slack's surge tempered by circumstance

"It's hard to say an otherwise normal CEO thing like 'the macroenvironment is creating significant tailwinds for the business,'" said CEO Stewart Butterfield.

By Samantha Schwartz • March 27, 2020

'No, you go ahead': Microsoft Teams adds visual cue feature to cut back on video interruptions

The communication platform also reached 44 million daily active users, 12 million more since March 11. 

By Samantha Schwartz • March 19, 2020

Slack redesigns interface for the everyday user

Between Feb. 1 and March 18, the company gained 7,000 paid customers amid the novel coronavirus outbreak.

By Samantha Schwartz • Updated March 19, 2020

G Suite passes 2B monthly active users, trails Microsoft

The productivity software suite has more than 5 million paying businesses. 

By Samantha Schwartz • March 13, 2020

UX designers moving to file-less collaboration in 2020

Productivity and collaboration apps are blurring the lines of traditional design-sharing processes.

By Samantha Schwartz • March 11, 2020

5 tech tools powering remote work amid coronavirus outbreak

As workers are told to work from home, have businesses equipped them with the necessary tools? 

By Roberto Torres • March 6, 2020

Facebook slashed Messenger's core code by 84%

The company shrunk Messenger's mobile app from 1.7 million lines of code to 360,000 to reduce application size and increase speed. 

By Roberto Torres • March 3, 2020