CrowdStrike avoids customer exodus after triggering global IT outage

The cybersecurity vendor reported $33.9 million in expenses related to the July 19 incident, which caused the company to swing to a loss.

By Matt Kapko • Nov. 27, 2024

VMware’s first contentious year under Broadcom drives customers to weigh other options

The chipmaker consolidated the ubiquitous virtualization product suite into one big private cloud platform, leaving customers with a difficult business decision.

By Matt Ashare • Nov. 26, 2024

Explore the Trendline➔

Digital transformation

Digital transformation goes beyond technology — if companies want to engage in a new era of technology, they must rethink how work is done too.

By CIO Dive staff

Broadcom, AT&T reach settlement in VMware legal dispute

The two companies informed the New York State Supreme Court of the agreement Thursday and were granted time to finalize details.

By Matt Ashare • Nov. 22, 2024

Global cloud spend to surpass $700B in 2025 as hybrid adoption spreads: Gartner

“The use of AI technologies in IT and business operations is unabatedly accelerating the role of cloud computing,” Gartner VP Analyst Sid Nag said.

By Matt Ashare • Nov. 19, 2024

Retailers confront consumer trust issues as generative AI becomes commonplace

Businesses can win over reluctant shoppers by offering personalization or help with finding deals, experts say.

By Bryan Wassel • Nov. 15, 2024

Health systems band together to test and publicly rank top AI models

Mass General Brigham, Emory and other providers will assess different AI models from companies like Google, Microsoft and Amazon.

By Susanna Vogel • Nov. 15, 2024

Federal watchdog flags restrictive licensing practices in cloud

The U.S. Government Accountability Office uncovered vendor management processes across several federal agencies that led to cost overruns.

By Matt Ashare • Nov. 14, 2024

IT leaders reshape 2025 spending around AI despite cost concerns

OpenAI joined Microsoft, Google and AWS as a top software vendor for the first time this year, according to Flexera.

By Matt Ashare • Nov. 14, 2024

Demand for AI engineering soared in the last decade

Machine learning and AI engineering positions grew 27x since 2014, according to a SignalFire report.

By Roberto Torres • Nov. 13, 2024

DHL Supply Chain experiments with generative AI

The logistics provider is seeking better data management so it can deliver more tailored service to customers. 

By Kelly Stroh • Nov. 12, 2024

Taco Bell puts AI front-and-center in drive-thru strategy

The restaurant brand’s AI investments aim to improve drive-thru ordering and improve scheduling practices.

By Bryan Wassel • Nov. 11, 2024

Kraft Heinz digital chief Dafne Guisard departs

The organization's chief strategy, transformation and digital officer will join sports betting company Entain in January. 

By Roberto Torres • Nov. 8, 2024

6 experts on balancing IT projects, spending and risk

To build a resilient technology estate, executive boards must embrace new technologies while managing risks and aligning spending to business goals.

By Roberto Torres • Nov. 8, 2024

Why CX is becoming the new priority for CIOs

Bojangles CIO Richard Del Valle witnessed the priority shift first hand as his team pivoted from operating as an infrastructure- to a guest-focused IT team.

By Rosalyn Page • Nov. 6, 2024

How General Mills found business value in generative AI

The company drew on its experience developing machine learning solutions to manage the deployment of its MillsChat tool, according to Jaime Montemayor, chief digital and technology officer at General Mills.

By Matt Ashare • Nov. 5, 2024

As presidential election looms, disparate approaches to cyber policy come into focus

Government officials and security leaders hope the nation’s need for cyber resilience will transcend partisan politics regardless of the election results. 

By David Jones • Nov. 4, 2024

Tech jobs, unemployment each rose slightly in October

The U.S. Bureau of Labor Statistics flagged adverse weather events in the Southwest as a factor in tamer economic growth nationally.

By Roberto Torres • Nov. 1, 2024

How Principal Financial Group’s C-suite drives digital innovation

A sharp focus on how technology helps customers can help bring tech and finance chiefs together, according to VP and CIO of Enterprise Business Solutions Ryan Downing.

By Roberto Torres • Updated Nov. 1, 2024

7 Gartner trends for CIOs to watch in 2025 and beyond

The analyst firm used this year's trends list to spotlight the role of AI in the enterprise, especially as vendors change how AI agents are delivered.

By Roberto Torres • Oct. 31, 2024

Delta, CrowdStrike file dueling lawsuits as squabble continues

The airline seeks to recover damages of more than $500 million in the aftermath of a disruptive IT outage in July. The software provider is looking to hold its liability to the terms of its service agreement.

By Roberto Torres • Oct. 28, 2024

Even small IT failures can cost millions, tech leaders say

Businesses lose up to $1.9 million per hour from high-impact events like the CrowdStrike outage, according to a New Relic survey.

By Matt Ashare • Oct. 25, 2024

IRS CFO says robotic automation saved 30K labor hours

Partnering with software firm UiPath, the agency has tapped software robots to complete previously manual tasks, IRS CFO Teresa Hunter said Tuesday.

By Suman Bhattacharyya • Oct. 25, 2024

IBM leans into software as infrastructure revenue slides

Since its 2019 acquisition of Red Hat, IBM has moved software closer to the center of its product portfolio.

By Matt Ashare • Oct. 24, 2024

SAP leans on ‘supercharging’ Joule to accelerate ERP migrations

The software giant said just one-fourth of its existing customers were shifting to cloud as segment revenues continued to mount.

By Matt Ashare • Oct. 22, 2024

Gartner sounds alarm on AI cost, data challenges

“Cost is as big an AI risk as security,” Mary Mesaglio, distinguished VP analyst at Gartner, said during a conference keynote Monday.

By Lindsey Wilkinson • Oct. 21, 2024