Zoom's hardware push makes it an at-home fixture

As companies are adjusting their IT spend in real time, all cloud-based communication platforms-turned-hardware solutions have to prove their value during a recession.

By Samantha Schwartz • July 17, 2020

How American Express uses technology to support 65K workers, in office or remote

Infrastructure teams can augment the end-to-end experience with data and analytics to anticipate and quickly navigate hiccups.

By Naomi Eide • June 12, 2020

Amid layoffs, companies track down and repossess remote employees' data access, devices

HR, accounting and IT systems all intersect when workers are laid off. Physical offices made retrieval less complicated — "hand me your badge, hand me your laptop."

By Samantha Schwartz • June 5, 2020

Commission amends cyber recommendations to reflect COVID-19 vulnerabilities

Four new recommendations are divided between two sections specific to the pandemic: cybersecurity challenges and lessons in cyber preparedness.

By Samantha Schwartz • June 2, 2020

COBOL modernization roadmap: Patience, software and integrations

IT leaders can leverage modern technologies and software tools to get to higher digital ground, experts say.

By Roberto Torres • April 21, 2020

Google Cloud's latest purchase targets customers who want to keep mainframes and have the cloud too

Central to Google Cloud's interest in Cornerstone Technology? The healthcare and financial services companies still running mainframes.

By Naomi Eide • Feb. 20, 2020

The rise of cloud computing is having an impact on data center efficiency — and it's not great

In recent years, improvements to data center facility efficiency have flattened — or even slowed — as fewer computers do the actual work.

By Robert Walton • Dec. 18, 2019

BB&T sues tech vendor Hitachi Vantara over 2018 outage

The bank estimates the outage cost about $20 million in lower deposit service charges and higher expenses. BB&T is seeking $75,000 in damages, but a jury could increase that amount.

By Dan Ennis • Dec. 5, 2019

Will retailers avoid Black Friday website outages?

A new survey reveals nearly one-quarter of retail companies don't have a plan in place if their websites go down.

By Lisa Rowan • Nov. 26, 2019

Multicloud boosts infrastructure report card

The majority of IT professionals who say their strategy isn't A-worthy blamed an infrastructure unequipped for optimization and wasted hours on maintenance, according to an INAP survey.

By Samantha Schwartz • Nov. 20, 2019

Hilton turned to the cloud to solve a troublesome room lock problem

With its Connected Room concept, Hilton is using digital products to fix pain points while improving guest experiences.

By Roberto Torres • Oct. 30, 2019

Rent the Runway shouldered the blame when a software bug hampered delivery

Rather than point fingers and push "blame" on the third party the company called it a "software issue internally," said CEO Jennifer Hyman.

By Naomi Eide • Oct. 25, 2019

Perplexing IT questions, answered: Why does the office printer break so much?

IT teams can fix just about anything, but don't ask them to fix the printer.

By Roberto Torres • Oct. 18, 2019

Network performance falling short of business needs as infrastructure upgrades are forgotten

Users don’t thank IT for keeping the internet running — they just expect it to always work. When it goes down, all hell breaks loose. 

By Naomi Eide • Sept. 9, 2019

Robots as a service: A low-risk path to warehouse automation?

RaaS revenues and deployments are rapidly eclipsing those from robot purchases, as end users discover more value in securing robotic solutions rather than just equipment.

By Craig Guillot • Sept. 4, 2019

10% tariffs on certain tech goods from China delayed to Dec. 15

Chinese imports not included on USTR's forthcoming list will still face 10% duties on Sept. 1, as President Donald Trump announced earlier this month. 

By Shefali Kapadia • Updated Aug. 13, 2019

Growth drove LinkedIn to the public cloud. Unsurprisingly, it chose Microsoft Azure

The move from LinkedIn is aimed at scaling the company's infrastructure ahead of its next growth stage.

By Roberto Torres • July 25, 2019

With 5G deployment ramping up, AT&T partners with Microsoft

AT&T's size and reach demands a streamlined technology portfolio and a vision for what's to come in the years ahead, especially as edge computing increases its business impact.

By Naomi Eide • July 18, 2019

Microsoft wants to operate above a 99.995% Azure uptime

Three "significant incidents" — the result of "multiple failures" — has Microsoft turning attention to improving uptime, Azure's CTO said.

By Naomi Eide • July 17, 2019

Micron takes on smart manufacturing to fuel memory-hungry sectors

In the early 2000s, Micron's customers were PC-centric. But smartphones, internet of things devices at the edge, cloud computing and data centers are pushing the limits of memory technology.

By Naomi Eide • July 16, 2019

Gartner: Companies shied away from data center spending in 2019

Global data center spending fell 3.5% in 2019. The lure of the cloud is expected to continue, but on-prem use cases still abound.

By Roberto Torres • July 11, 2019

Cloudflare outage highlights the internet's fragility

"Our network operates as an extension of our customers' networks," said Cloudflare CTO John Graham-Cumming. If "we're down, they're down."

By Samantha Schwartz • July 3, 2019

Open-box machine learning for AIOps solves 'black-box' mysteries

With the promises of transparency and control, Open Box Machine Learning may be the future of algorithmic logic.

June 25, 2019

Gartner: The top 5 personal technologies empowering digital business transformation

Innovations in personal technology present opportunity — and risk — for enterprises, Gartner's Annette Jump writes.

By Annette Jump • June 10, 2019

Google updates enterprise-focused Google Glass after two years of experimentation

When the wearables hit the market, they were met with a heavy side of ridicule over privacy and function.

By Samantha Schwartz • May 21, 2019