McDonald’s ends IBM drive-thru voice order test

The fast food chain still sees a future for automated order taking at the drive-thru and expects to make a decision about the technology by year’s end.

By Aneurin Canham-Clyne • June 18, 2024

Enterprises prioritize tech spend over cost-cutting, PwC says

More than half of C-suite leaders said their organization is investing in new technologies, such as generative AI, according to a PwC survey. 

By Lindsey Wilkinson • June 17, 2024

Explore the Trendline➔

Generative AI

Companies are pushing technology executives to leverage generative AI, a task that requires customized strategies and the necessary guardrails.

By CIO Dive staff

Llama 3 earns early enterprise wins as open-source AI expands

More than three-quarters of companies turn to open-source large language models, Databricks said in a report.

By Lindsey Wilkinson • June 17, 2024

AWS expands cloud-based AI training portfolio, adds 2 pro certifications

The new learning programs focus on technical and non-technical proficiencies, business use cases and prompt engineering.

By Matt Ashare • June 14, 2024

How CIOs can ease the generative AI transition for developers

Software developers require clear goals, training and open communication amid the adoption process, according to Forrester.

By Lindsey Wilkinson • June 13, 2024

IBM’s Apptio unit tests AI tool trained to tackle rising IT costs

The effort comes as finance leaders grapple with runaway cloud expenses.

By Alexei Alexis • June 13, 2024

Oracle inks Google alliance in push toward multicloud future

The technology company also extended its Microsoft partnership to provide OpenAI with infrastructure services, Oracle CEO Safra Catz said during a Tuesday earnings call.

By Matt Ashare • June 12, 2024

AI cost, security worries stand in the way of scalable solutions

Organizations can’t overlook the need for solid data and security foundations in the rush to add the technology to their tech stacks, according to an F5 report. 

By Lindsey Wilkinson • June 12, 2024

Colgate-Palmolive moves forward on AI plans with distaste for hype

The household brand plans to train every non-plant worker on AI principles, guardrails and ethical use by the end of the year, according to CEO Noel Wallace.

By Lindsey Wilkinson • June 11, 2024

Citi’s new tech chief takes the helm

Tim Ryan will lead Citi's ongoing efforts to transform its technology operations, a goal the bank poured $12 billion into last year.

By Matt Ashare • June 10, 2024

Clorox to restart ERP upgrade as it looks past August cyberattack

With the company out of recovery mode, teams are looking to advance on digital transformation projects. 

By Lindsey Wilkinson • June 10, 2024

Microsoft, playing the long game, invests billions globally to expand Azure empire

“The pressure is on — this is no longer the experimental phase of the cloud,” Alistair Speirs, director of Azure global infrastructure, said.

By Matt Ashare • June 10, 2024

ERP vendors target insights, automated reports in generative AI push

The technology has the potential to enhance processes deployments, according to Forrester, but CIOs will need to address costs and risks.

By Lindsey Wilkinson • June 7, 2024

AWS, Udemy launch generative AI leadership training program

The six-week cohort will equip executives across industries with change management strategies and talent development skills.

By Lindsey Wilkinson • June 6, 2024

Snowflake aims to ease analytics headaches, embeds Nvidia AI in data cloud

The vendor-agnostic Polaris Catalog streamlines access across Apache Iceberg data tables and extends the company’s integrations with AWS, Azure and Google Cloud.

By Matt Ashare • June 5, 2024

Norwegian Cruise charts AI adoption course after 15-month AWS migration

The cruise company moved more than 100 applications and thousands of virtual and physical servers among other assets.

By Lindsey Wilkinson • June 5, 2024

Best Buy balances tech and staff investments to boost customer experience

The retailer expects AI-powered review filters, personalized app home screens and dedicated staff in certain departments to improve shopping experiences.

By Bryan Wassel • June 5, 2024

SAP beefs up copilot, trains Joule to assist with ERP migrations

The ERP giant embedded its generative AI assistant across business solutions and expanded integrations with Microsoft, AWS and Google Cloud.

By Matt Ashare • June 4, 2024

Most businesses lack a clear AI adoption roadmap: McKinsey

Usage has doubled among businesses in the last year, but CIOs still have a laundry list of to-do’s to prepare the tech foundation and governance structure.

By Lindsey Wilkinson • June 3, 2024

Nvidia unveils new chip as the AI processor war heats up

CEO Jensen Huang laid out a roadmap for the company’s next generation GPUs Sunday. Chipmakers AMD and Intel are racing to keep pace.

By Matt Ashare • June 3, 2024

AI use could lead to a busy work boom, Slack finds

Without the right guidance, employees will spend time gained with AI on more performative tasks, Slack SVP of Research and Analytics Christina Janzer said.

By Lindsey Wilkinson • June 3, 2024

Salesforce hits software sales slump, bets on AI adoption to boost business

The top CRM provider saw “elongated deal cycles, deal compression and high levels of budget scrutiny,” COO Brian Millham said Wednesday.

By Matt Ashare • May 30, 2024

Workplace generative AI use soars, but risks linger

“If the benefits of generative AI are becoming more visible, so are the risks,” consulting firm Altman Solon said in the report.

By Lindsey Wilkinson • May 30, 2024

PwC plans ChatGPT Enterprise rollout to 100K employees

The consulting firm is the first reseller of OpenAI’s business-focused tool and will offer customers the option to purchase access as part of the expanded partnership.

By Lindsey Wilkinson • May 29, 2024

OpenAI forms safety committee as it pushes next model development

The AI provider formed a safety and security committee Tuesday to assess safeguards and provide recommendations.

By Lindsey Wilkinson • May 28, 2024