Microsoft readies Copilot Studio for agentic AI

The vendor added capabilities to ease AI agent development and strengthened security controls. 

By Lindsey Wilkinson • Nov. 19, 2024

McCormick appoints chief information and digital officer

Guy Peri comes to the food company after nearly three decades at Procter & Gamble.

By Roberto Torres • Nov. 19, 2024

Global cloud spend to surpass $700B in 2025 as hybrid adoption spreads: Gartner

“The use of AI technologies in IT and business operations is unabatedly accelerating the role of cloud computing,” Gartner VP Analyst Sid Nag said.

By Matt Ashare • Nov. 19, 2024

Business leaders expect benefits from generative AI, but readiness gap looms

Despite executive enthusiasm, gaps remain between the capabilities needed to support the technology and the organization’s current capacity, NTT Data said. 

By Lindsey Wilkinson • Nov. 18, 2024

2 years after ChatGPT’s release, CIOs are more skeptical of generative AI

Since the landmark tool launched, IT leaders have worked to tune out hype, focusing on customized capabilities and narrowing the list of use cases.

By Lindsey Wilkinson • Nov. 18, 2024

Retailers confront consumer trust issues as generative AI becomes commonplace

Businesses can win over reluctant shoppers by offering personalization or help with finding deals, experts say.

By Bryan Wassel • Nov. 15, 2024

Microsoft, Kyndryl team up to help enterprises modernize mainframe applications

The two companies also expanded their partnership to include RISE with SAP ERP migration services for Azure customers.

By Matt Ashare • Nov. 15, 2024

Estée Lauder builds out generative AI capabilities with GPT Lab

As part of its OpenAI partnership, the beauty brand has more than 240 custom GPTs, including applications to analyze data and extract insights.

By Lindsey Wilkinson • Nov. 14, 2024

IT leaders reshape 2025 spending around AI despite cost concerns

OpenAI joined Microsoft, Google and AWS as a top software vendor for the first time this year, according to Flexera.

By Matt Ashare • Nov. 14, 2024

Demand for AI engineering soared in the last decade

Machine learning and AI engineering positions grew 27x since 2014, according to a SignalFire report.

By Roberto Torres • Nov. 13, 2024

ServiceNow beefs up responsible AI, governance capabilities

The expanded features in the company’s Now Platform let businesses deploy guardrails and grants greater visibility into performance metrics.

By Lindsey Wilkinson • Nov. 13, 2024

AWS backs Trainium research with $110M grant program

The cloud titan is pouring millions into university-led research in generative AI through the Build on Trainium program. 

By Lindsey Wilkinson • Nov. 12, 2024

Employee AI adoption cools globally

Excitement is falling among desk workers, who fear being perceived as incompetent or lazy for using the technology, according to a Slack survey.

By Lindsey Wilkinson • Nov. 12, 2024

Taco Bell puts AI front-and-center in drive-thru strategy

The restaurant brand’s AI investments aim to improve drive-thru ordering and improve scheduling practices.

By Bryan Wassel • Nov. 11, 2024

IBM, Cognizant team up to tame rising enterprise cloud bills

The two companies launched a FinOps Center of Excellence initiative to help ease hybrid and multicloud cost management.

By Matt Ashare • Nov. 8, 2024

AWS launches alliance to boost customers’ generative AI adoption

Deloitte, Booz Allen Hamilton and Rackspace Technology are among the initial partners that will support growing demand and relieve capacity constraints.

By Lindsey Wilkinson • Nov. 7, 2024

4 tech issues to watch in Trump’s second term

AI, cloud and cybersecurity policies are in the spotlight ahead of the forthcoming Trump administration.

By Roberto Torres • Nov. 6, 2024

AIG leans on generative AI to speed underwriting

The insurance company is using large language model technologies to drive digital transformation as part of a broader enterprise simplification push, Chairman and CEO Peter Zaffino said Tuesday.

By Matt Ashare • Nov. 6, 2024

Most IT leaders like their chances against AI risks

Decision-makers indicate confidence in addressing data access, skill gaps and shadow AI challenges, according to a TeamViewer report.

By Lindsey Wilkinson • Nov. 5, 2024

Cloud consumption surge strains even the largest hyperscalers

“We have more demand than we could fulfill if we had even more capacity today,” Amazon CEO Andy Jassy said Thursday. “Everyone today has less capacity than they have demand.”

By Matt Ashare • Nov. 5, 2024

Tools to solve AI’s trust problem come at a cost

Enterprises allocating resources to strengthen governance will experience 35% more revenue growth than those that don't, Gartner predicts.

By Lindsey Wilkinson • Updated Nov. 7, 2024

FTC cloud market inquiry remains unresolved as US presidential race enters final stretch

An ongoing investigation into hyperscaler competition initiated last year by the Federal Trade Commission has largely been overshadowed by AI regulation concerns.

By Matt Ashare • Nov. 4, 2024

Microsoft runs into cloud constraints as Azure AI business booms

Data centers “don’t get built overnight,” CEO Satya Nadella said Wednesday during the company’s Q1 2025 earnings call.

By Matt Ashare • Oct. 31, 2024

When is generative AI the wrong tool?

Despite the hype, the technology is often not the most cost-effective, reliable or efficient tool for enterprises to use, according to Gartner’s Rita Sallam. 

By Lindsey Wilkinson • Oct. 31, 2024

Google Cloud enjoys an AI-fueled growth spurt in Q3

The hyperscaler saw cloud revenue grow 35% year over year to $11.4 billion in the third quarter.

By Matt Ashare • Oct. 30, 2024