With customers wary of AI, KPMG urges companies to get implementation right

Businesses tout the value that AI can deliver, but deployment can easily backfire without trust.

By Kristen Doerer • Jan. 23, 2024

Most retailers are all-in on AI

The industry is pursuing better customer and employee experience, optimized operations and more visibility as adoption moves forward.

By Lindsey Wilkinson • Jan. 22, 2024

How AI will transform digital accessibility

Learn more about how AI can be harnessed to create a better, more inclusive future.

By Phil Strain, Head of Accessibility at Miro • Jan. 22, 2024

How CIOs can respond to AI vendor red flags

Companies expect generative AI implementations to trim costs or improve user experiences. But not every tool can deliver on its promises.

By Lindsey Wilkinson • Jan. 19, 2024

JPMorgan Chase takes ‘pragmatic and disciplined’ approach to AI

The banking company is against “chasing shiny objects,” CFO Jeremy Barnum said during an earnings call.

By Lindsey Wilkinson • Jan. 18, 2024

PC price hikes loom as enterprises enter device refresh cycle

The market declined nearly 15% in 2023, but Gartner expects sustained positive growth lies ahead.

By Matt Ashare • Jan. 18, 2024

CIO ‘change fatigue’ dampens enterprise IT spend

Gartner trimmed back its global tech spending forecast for 2024, as executives contend with AI tool proliferation.

By Matt Ashare • Jan. 17, 2024

CEOs expect jobs cuts — and some gains — because of generative AI

Adoption of the technology will have a greater impact on headcount in industries like media and entertainment, a PwC survey found.

By Roberto Torres • Jan. 17, 2024

Bank of America CEO on digital transformation: ‘There’s always more to go’

The company has spent billions on data systems to support AI tools in the last decade, CEO Brian Moynihan said Friday.

By Matt Ashare • Jan. 17, 2024

Citi poured $12B into tech last year, retired nearly 400 legacy apps

While efforts to modernize are underway, the company is operating at a loss and plans to cut 20,000 positions by 2024 as part of a broader restructuring.

By Matt Ashare • Jan. 16, 2024

Microsoft introduces Copilot GPTs, teases low-code builder

The tech giant is following OpenAI by letting users create customized versions of Copilot.

By Lindsey Wilkinson • Jan. 16, 2024

C-suite leaders expect AI to deliver cost savings in 2024

Executives anticipate the technology to bring increased productivity in operations, customer service and IT.

By Lindsey Wilkinson • Jan. 16, 2024

Ready to automate? Set? No? – The smart way to approach artificial intelligence at work

2024 will be the year of collaborative automation. Here are five steps for getting the most out of your human and digital talent.

Jan. 16, 2024

ChatGPT, Grammarly top list of most-used generative AI apps

Employees will further increase their reliance on AI assistants this year, specifically writing and programming assistants, according to Netskope. 

By Lindsey Wilkinson • Jan. 12, 2024

Businesses work to deliver on generative AI aspirations in 2024

Turning hype into tangible business value is quite the feat, but it's what the C-suite expects from CIOs this year.

By Lindsey Wilkinson • Jan. 11, 2024

OpenAI launches GPT Store in latest enterprise adoption push

The leading generative AI startup also unveiled the new ChatGPT Team plan, which includes access to a shared workspace and user management settings.

By Lindsey Wilkinson • Jan. 10, 2024

Nvidia unveils laptop AI chip, developer toolkit

The GPU manufacturer is expanding its enterprise IT ambitions and portfolio as the race to deploy LLMs closer to the business user intensifies.

By Matt Ashare • Jan. 10, 2024

Walmart to expand generative AI access to 25K more employees

The retailer is increasing internal access to My Assistant, an internal generative AI tool released in August, to workers in 10 more countries.

By Lindsey Wilkinson • Jan. 9, 2024

Volkswagen to add ChatGPT in vehicles

More cars are getting the generative AI treatment as automotive companies continue to align new features with current tech trends.

By Lindsey Wilkinson • Jan. 9, 2024

Cracking COBOL: Banks to deploy AI to retool legacy apps

Generative AI will help engineers retool aging applications, overcoming a major modernization hurdle, according to Accenture.

By Matt Ashare • Jan. 9, 2024

Deloitte rolls out in-house generative AI platform for coding, researching

Around 75,000 employees are beginning to use PairD to assist with daily tasks. The firm expects a total of 100,000 workers will gain access to it in the next six months.

By Lindsey Wilkinson • Jan. 8, 2024

SEC rules Disney, Apple can’t dodge AI shareholder proposals

The entertainment and tech conglomerates must vote on the AFL-CIO’s request for the companies to disclose their AI standards, setting the stage for more AI votes this proxy season.

By Lamar Johnson • Jan. 8, 2024

How CIOs can overcome ‘AI-washing’ while vetting vendors

Analysts expect regulatory agencies to monitor the validity of AI claims. But CIOs need to keep a close eye on vendors as well. 

By Lindsey Wilkinson • Jan. 8, 2024

Even with AI, human touch remains essential in customer service

Though customers are comfortable with agents using AI to speed up inquires, they still want to talk to live humans, research found.

By Bryan Wassel • Jan. 5, 2024

Microsoft introduces Windows Copilot key for PCs

Vendors are adding AI capabilities in hopes of reducing user friction as enterprise adoption moves forward.

By Lindsey Wilkinson • Jan. 4, 2024