AI & Future Tech


  • Attendees walk around the Walter E. Washington Convention Center in Washington, D.C during an AWS Summit on June 26-27, 2024.
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    Lindsey Wilkinson/CIO Dive
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    IT vendors rush to capitalize on enterprise infrastructure, talent gaps

    Nearly every technology provider sees AI support services as an opening to grow revenue and market share, according to an S&P Global report.

    By Nov. 26, 2024
  • Construction of Amazon Mid-Atlantic Region data center in Loudon County, Virginia progresses on Feb. 10, 2024.
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    Gerville via Getty Images
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    Big tech on track to pour more than $180B into data centers this year

    Amazon, Google and Microsoft accounted for more than three-quarters of infrastructure capital expenditures in Q3 2024, according to Dell’Oro Group.

    By Nov. 26, 2024
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    Trendline

    Generative AI

    Companies are pushing technology executives to leverage generative AI, a task that requires customized strategies and the necessary guardrails.

    By CIO Dive staff
  • Zoom founder Eric Yuan speaking on a podium
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    Kena Betancur via Getty Images
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    Zoom rebrands, aims to be known as ‘AI-first’ company

    “Zoom is now about so much more than video meetings,” CEO Eric Yuan said.

    By Alexei Alexis • Nov. 26, 2024
  • Technology leaders attend a generative AI meeting in San Francisco, Calif., on June 29, 2023.
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    Carlos Barria/Reuters

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    How CIOs are honing generative AI strategies

    Two years after ChatGPT’s public debut, executives are still grappling with delivering value in a noisy landscape with eager vendors and a risky new technology.

    By Nov. 26, 2024
  • Apps for generative AI tools, including ChatGPT, Gemini and Copilot, are pictured on an Apple iPhone on Aug. 22, 2024 in Toronto, Canada.
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    Kenneth Cheung via Getty Images
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    AI will factor heavily in talent trends for 2025, ADP finds

    The firm said 3 in 5 employers seek to close generative AI skill gaps with targeted upskilling.

    By Ryan Golden • Nov. 25, 2024
  • AWS CEO Adam Selipsky speaks with Anthropic CEO and co-founder Dario Amodei during AWS re:Invent 2023 at The Venetian on November 28, 2023 in Las Vegas, Nevada
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    Noah Berger via Getty Images
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    Amazon injects $4B more into Anthropic partnership

    The two companies announced the strengthened partnership Friday, as they look to collaborate on hardware, software and customizable AI tools.

    By Nov. 22, 2024
  • Snowflake office building in San Mateo, CA.
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    Snowflake gets a Q3 boost from surging enterprise data consumption

    The data cloud provider expanded vendor partnerships to enhance analytics and embed more generative AI tools in its products.

    By Nov. 22, 2024
  • Picture of KPMG logo on a skyscraper in the afternoon in Ljubljana, Slovenia.
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    BalkansCat via Getty Images
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    KPMG fuels Google Cloud practice with $100M investment

    The two firms will work together on data and generative AI solutions for retail, healthcare and financial services.

    By Nov. 21, 2024
  • The Nvidia office is seen on November 20, 2024 in Austin, Texas.
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    Brandon Bell / Staff via Getty Images
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    Nvidia nearly doubles quarterly revenues as AI gold rush continues

    The chipmaker also saw net income rise by more than 100% despite supply chain constraints.

    By Nov. 21, 2024
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    visualspace via Getty Images
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    Millennials, Gen Z at odds over AI’s value

    Workers born between 1981 and 1996 hold the most positive views of the technology compared to other age groups, Udacity data found.

    By Nov. 21, 2024
  • Exterior view of Microsoft's Vancouver office in Canada on December 22, 2023.
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    Microsoft readies Copilot Studio for agentic AI

    The vendor added capabilities to ease AI agent development and strengthened security controls. 

    By Nov. 19, 2024
  • Exterior of McCormick & Co.'s logistics center near Baltimore, Maryland.
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    McCormick appoints chief information and digital officer

    Guy Peri comes to the food company after nearly three decades at Procter & Gamble.

    By Nov. 19, 2024
  • A large hallway with supercomputers inside a server room at a cloud data center
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    luza studios via Getty Images
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    Global cloud spend to surpass $700B in 2025 as hybrid adoption spreads: Gartner

    “The use of AI technologies in IT and business operations is unabatedly accelerating the role of cloud computing,” Gartner VP Analyst Sid Nag said.

    By Nov. 19, 2024
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    PeopleImages via Getty Images
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    Business leaders expect benefits from generative AI, but readiness gap looms

    Despite executive enthusiasm, gaps remain between the capabilities needed to support the technology and the organization’s current capacity, NTT Data said. 

    By Nov. 18, 2024
  • A user is seen with the new ChatGPT GPT 4o "omni" application reflected in glasses in Warsaw, Poland, on May 14, 2024.
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    Photo illustration: Jaap Arriens/Sipa/AP

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    Deep Dive

    2 years after ChatGPT’s release, CIOs are more skeptical of generative AI

    Since the landmark tool launched, IT leaders have worked to tune out hype, focusing on customized capabilities and narrowing the list of use cases.

    By Nov. 18, 2024
  • A person sits in front of a computer online shopping while a Christmas lights are in the background.
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    Retailers confront consumer trust issues as generative AI becomes commonplace

    Businesses can win over reluctant shoppers by offering personalization or help with finding deals, experts say.

    By Bryan Wassel • Nov. 15, 2024
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    Microsoft, Kyndryl team up to help enterprises modernize mainframe applications

    The two companies also expanded their partnership to include RISE with SAP ERP migration services for Azure customers.

    By Nov. 15, 2024
  • An Estée Lauder shop at Vitosha Boulevard in Sofia, Bulgaria on Oct. 16, 2023.
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    Baloncici via Getty Images
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    Estée Lauder builds out generative AI capabilities with GPT Lab

    As part of its OpenAI partnership, the beauty brand has more than 240 custom GPTs, including applications to analyze data and extract insights.

    By Nov. 14, 2024
  • In this photo illustration, the welcome screen for the OpenAI "ChatGPT" app is displayed on a laptop screen on February 03, 2023 in London, England.
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    Leon Neal / Staff via Getty Images
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    IT leaders reshape 2025 spending around AI despite cost concerns

    OpenAI joined Microsoft, Google and AWS as a top software vendor for the first time this year, according to Flexera.

    By Nov. 14, 2024
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    Kindamorphic via Getty Images
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    Demand for AI engineering soared in the last decade

    Machine learning and AI engineering positions grew 27x since 2014, according to a SignalFire report.

    By Nov. 13, 2024
  • The ServiceNow booth at the Gartner IT Symposium/Xpo in Orlando, Florida on Oct. 23, 2024.
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    Lindsey Wilkinson/CIO Dive
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    ServiceNow beefs up responsible AI, governance capabilities

    The expanded features in the company’s Now Platform let businesses deploy guardrails and grants greater visibility into performance metrics.

    By Nov. 13, 2024
  • The AWS booth at the Gartner IT Symposium/Xpo in Orlando, Florida on Oct. 23, 2024.
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    Lindsey Wilkinson/CIO Dive
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    AWS backs Trainium research with $110M grant program

    The cloud titan is pouring millions into university-led research in generative AI through the Build on Trainium program. 

    By Nov. 12, 2024
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    JohnnyGreig via Getty Images
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    Employee AI adoption cools globally

    Excitement is falling among desk workers, who fear being perceived as incompetent or lazy for using the technology, according to a Slack survey.

    By Nov. 12, 2024
  • An image of a Taco Bell restaurant.
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    Ethan Miller via Getty Images
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    Taco Bell puts AI front-and-center in drive-thru strategy

    The restaurant brand’s AI investments aim to improve drive-thru ordering and improve scheduling practices.

    By Bryan Wassel • Nov. 11, 2024
  • People walk past the IBM Watson sign outside the technology company's San Francisco office on February 8, 2020.
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    hapabapa via Getty Images
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    IBM, Cognizant team up to tame rising enterprise cloud bills

    The two companies launched a FinOps Center of Excellence initiative to help ease hybrid and multicloud cost management.

    By Nov. 8, 2024