ServiceNow adds agentic capabilities, thousands of pre-built AI agents

The software vendor plans to enable coordination between agents and help customers develop tailored solutions.

By Lindsey Wilkinson • Updated 3 hours ago

Verizon’s investments in AI-driven personalization help fuel growth

The company will use its expertise in AI — honed through efforts like plan personalization — to help it create solutions for corporate clients.

By Bryan Wassel • Jan. 29, 2025

Explore the Trendline➔

Generative AI

Companies are pushing technology executives to leverage generative AI, a task that requires customized strategies and the necessary guardrails.

By CIO Dive staff

Most companies have delayed AI projects, survey finds

More than 1 in 3 tech pros report delays of up to six months, according to Civo research.

By Lindsey Wilkinson • Jan. 27, 2025

Tech execs grapple with budget sinkholes as AI drives up spend

Unpredictable cloud bills, outdated software licenses and shadow IT frustrate FinOps efforts, according to Apptio.

By Matt Ashare • Jan. 27, 2025

Banks fire up coding assistants as AI costs plummet

“Generative AI is going to impact every function within a bank — every single part of the job,” Accenture Global Banking Lead Michael Abbott said.

By Matt Ashare • Updated Jan. 27, 2025

Trump sets stage for AI oversight shift with executive order

The order tasked agencies with reviewing AI policies and creating an AI action plan.

By Lindsey Wilkinson • Jan. 24, 2025

Charles Schwab credits increased AI use with cost savings

The financial services company found success in scaling an AI assistant for employees, executives said during an investor call this week. 

By Lindsey Wilkinson • Jan. 24, 2025

Travelers’ modernization push yields efficiency, productivity gains

The insurer more than doubled strategic tech investments since 2017 while reining in routine IT spending, CEO Alan Schnitzer said Wednesday.

By Matt Ashare • Jan. 23, 2025

AI agents spark interest, concern for businesses in 2025

Leaders have high hopes for autonomous capabilities, but adding the technology will raise the stakes for security and governance.

By Lindsey Wilkinson • Jan. 23, 2025

Google Cloud links poor credentials to nearly half of cloud-based attacks

Cloud services with weak credentials were prime target for attackers, often resulting in lateral movement attempts, a Google Cloud report found.

By Matt Kapko • Jan. 23, 2025

Capital One touts efficiency gains from long-haul IT makeover

"Efficiency was never the objective function," CEO Richard Fairbank said Tuesday. "It was one of the many benefits of a tech transformation."

By Matt Ashare • Jan. 22, 2025

CIOs brace for price hikes this year as IT budgets grow

Gartner expects global tech spend to increase nearly 10% globally to more than $5.6 trillion in 2025, due largely to generative AI hardware upgrades.

By Matt Ashare • Jan. 21, 2025

Trump rescinds Biden executive order in AI regulatory overhaul

The directive, issued in October 2023, added guardrails for AI developers and bolstered guidance for businesses looking to adopt the technology. 

By Lindsey Wilkinson • Jan. 21, 2025

5 trends that will define work in 2025

From scaling AI to making collaboration more inclusive and building community, discover 5 key predictions shaping the future of work in 2025.

By Dominik Katz, Ways of Working Lead at Miro and Tomás Dostal-Freire, CIO & Head of Business Transformation at Miro • Jan. 21, 2025

AI users eye higher-level duties as adoption unfolds: Workday

Workers who use AI the most frequently had the most positive view of the technology, according to the survey.

By Lindsey Wilkinson • Jan. 17, 2025

Employers face ‘skills mismatch’ between job seekers and company needs, LinkedIn finds

Companies can close the gap by upskilling and reskilling, according to LinkedIn’s head of global talent acquisition.

By Laurel Kalser • Jan. 17, 2025

Citi deploys AI coding tools to 30K developers in modernization push

The bank poured nearly $12 billion into technology in 2024, executives said Wednesday.

By Matt Ashare • Jan. 16, 2025

L’Oréal, IBM collab on AI model development

The beauty company wants to use the technology to help meet sustainability goals and improve efficiency.

By Lindsey Wilkinson • Jan. 16, 2025

Microsoft introduces pay-as-you-go Copilot plan

The technology provider said the offering serves as an “on-ramp” for organizations looking to deploy agentic AI. 

By Lindsey Wilkinson • Jan. 15, 2025

IT teams plan to double down on hybrid cloud

Instead of updating existing infrastructure, enterprises are designing entirely new strategies, Rackspace’s Srini Koushik said.

By Matt Ashare • Jan. 15, 2025

Wayfair, Google Cloud partner to plug generative AI into operations

The retailer is aiming to improve employee experiences, enhance collaboration and save costs using Gemini on Vertex AI and Google Workspace.

By Lindsey Wilkinson • Jan. 14, 2025

Biden orders DOE, DOD to lease sites for AI data centers

The departments will call for proposals to lease sites for building, owning and running large-scale AI infrastructure at private expense.

By Robert Walton • Jan. 14, 2025

Tech salaries barely inched up in 2024

Compensation for IT workers failed to keep up with inflation last year, increasing 1.2% last year, according to Dice data.

By Roberto Torres • Jan. 14, 2025

White House releases rules on AI, chip exports

The Biden administration laid out a tiered system for access to high-end processors and computing power, clearing the path for a list of 18 allies. 

By Lindsey Wilkinson • Jan. 13, 2025

Small businesses lean into digital transformation in the new year

Most SMBs are already using AI, but nearly half plan to add more applications of the technology in 2025, according to a JPMorgan Chase survey. 

By Lindsey Wilkinson • Jan. 13, 2025