Meet AIG's ideal product manager for AI

Without the right mix of skills, AI leaders can fail to deliver on expected business outcomes and create a rift between stakeholders and technical staff.

By Roberto Torres • Dec. 12, 2019

Wendy's outsourcing IT, expects up to $15M restructuring costs

The chain anticipates up to $9 million in severance and related employee costs. 

By Samantha Schwartz • Dec. 11, 2019

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CIO Priorities

Companies task their CIOs with balancing the company’s economic and operational needs as they enable technology throughout the business.

By CIO Dive staff

McKesson names CIO, CTO as biopharma plays catch up on tech

Digital transformation is forcing tech leaders into more privileged positions. Biopharma struggles to pair heads of technology — either CDO or CIO —​ with the science and research arms of executive committees.

By Samantha Schwartz • Dec. 10, 2019

How a Walmart candle outlines the case for a federal privacy law

Industry sits in a data privacy law purgatory, with fears of a patchwork of state laws complicating regulation, compliance and consumer satisfaction.

By Samantha Schwartz • Dec. 9, 2019

Tackling digital transformation proactively — before a crisis hits

Digital transformation tends to take place reactively, whether it's in response to losing a customer as new competition arises or as a way to manage issues.

By Chuck Fried • Dec. 9, 2019

The CIO Dive Awards for 2019

From cloud contenders to technology stalwarts, these are the companies and executives shaping business transformation as digital disruption circles industry. 

Dec. 9, 2019

Best Western puts customer experience at the center of AWS migration

By moving the reservations system to the cloud, Best Western hopes to improve its system availability.

By Roberto Torres • Dec. 6, 2019

What isn't 'as a Service' in enterprise technology?

In enterprise, adoption of service-based tools is the norm. Lagging adoption means competitive disadvantages, decision-makers say. 

By Roberto Torres • Dec. 4, 2019

58% of companies fail to meet GDPR's data request deadlines

By comparison, 70% of companies last year didn't meet requests on time, according to Talend.

By Samantha Schwartz • Dec. 4, 2019

From IoT to AI, tech's role grows in farming

Farms generate half a million data points per day and technology firms are stepping in to help farmers capitalize on it. 

By Jen A. Miller • Dec. 2, 2019

Tips for navigating an outage during peak season

Retailers say they're prepared for capacity, but at least one-quarter don't have a real-time recovery plan. 

By Samantha Schwartz • Dec. 2, 2019

AT&T and Microsoft give 5G an edge

The service launch means Microsoft assures the allegiance of a key player in the 5G space, as demand for edge computing is projected to rise.

By Roberto Torres • Nov. 27, 2019

Most workers don't think automation is coming for their jobs

Employee perception of automation technology signals a competitive edge for employers who deploy these tools successfully.

By Roberto Torres • Nov. 27, 2019

'The Unicorn Project' turns DevOps into a rebellion

CIO Dive spoke with author Gene Kim about the sequel to the "The Phoenix Project," which tackles DevOps from the developer's perspective.

By Naomi Eide • Nov. 26, 2019

Seattle Seahawks swarm AWS, seeking gametime analytics

The NFL inked a deal with AWS about two years ago, partnering with AWS on its Next Gen Stats platform.

By Samantha Schwartz • Nov. 26, 2019

Will retailers avoid Black Friday website outages?

A new survey reveals nearly one-quarter of retail companies don't have a plan in place if their websites go down.

By Lisa Rowan • Nov. 26, 2019

What retail CIOs focused on this year

With Black Friday and Cyber Monday nearing, only tech executives have the insights necessary for executing a multicloud strategy, choosing vendors and centralizing applications. 

By Samantha Schwartz • Nov. 25, 2019

Helpers wanted: Retail thirsts after tech talent ahead of holiday season

In 2019, retail's demand for web developers rose 55% compared to 2018. It's the fastest growing category, according to data from iCIMS.

By Roberto Torres • Nov. 25, 2019

Enterprise blockchain adoption hinges on use case fit

Not all applications of blockchain technology are created equal. Specific resources and capabilities must match the use cases or adoption will falter.

By Roberto Torres • Nov. 22, 2019

Southwest Airlines plugs accessibility into customer service with Salesforce

The airline's leaders see the move to an accessible tool set as an investment in customer satisfaction.

By Roberto Torres • Nov. 22, 2019

Target bets on homegrown inventory system, distribution automation

With shelves stocked and replenished more efficiently, employees are free to take on more important tasks. Reducing manual hours is a Target specialty.

By Samantha Schwartz • Nov. 21, 2019

Cloud tips, tricks and definitions to take the mystery out of adoption

Even as more companies become comfortable with putting data into the cloud, IaaS retains an aura of fear and uncertainty.

By Naomi Eide • Nov. 21, 2019

Meet the co-bots: How tech is aiding Whirlpool Corp. employees, not ousting them

The company has worked to find the right balance of tech and process to keep staff ahead of digitization — while still prioritizing product quality.

By Riia O'Donnell • Nov. 19, 2019

KFC's CTO started as an intern. Now he leads its tech strategy

Chris Caldwell has had a front-row seat to Yum Brands' modernization; from rolling out Microsoft Exchange Servers to AI-enabled drive-thrus.  

By Samantha Schwartz • Nov. 19, 2019

Salesforce's customer service tool gets the Amazon treatment

For Salesforce, partnerships with hyperscalers the size of Microsoft and AWS is a central piece of its strategy to carve out a niche in the enterprise market.

By Roberto Torres • Nov. 19, 2019