Hyperautomation set to clear tasks off managers' desks in future of work

The takeover of robobosses is an opportunity for human managers to oversee more complex strategies, said Gavin Tay, VP analyst at Gartner.

By Roberto Torres • Oct. 23, 2020

Digital business technology platforms: The all-in-one solution for company needs

Digital business platforms integrate and orchestrate enterprise IT systems as the COVID-19 pandemic accelerates modernization.

By Katie Malone • Oct. 23, 2020

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CIO Priorities

Companies task their CIOs with balancing the company’s economic and operational needs as they enable technology throughout the business.

By CIO Dive staff

8 tips for leading with intention from a Morgan Stanley exec

Hiring the next generation of the workforce requires the same intentional leadership companies are learning throughout the current crisis.

By Katie Malone • Oct. 22, 2020

Gartner's predictions show CIOs' expanding responsibility — and authority

Dealing with mountains of data and more automated supply chains, the CIO purview is expanding in scope and oversight.

By Roberto Torres • Oct. 22, 2020

Expedia aims for tech efficiency in long-term remote shift

The portal plans to sustain changes that enabled operations amid the pandemic as remote work infrastructure becomes critical.

By Roberto Torres • Oct. 21, 2020

4 critical strategies for tech leaders in Gartner's CIO agenda

Companies rethink strategies amid uncertainty, with CIOs standing at the ready.

By Roberto Torres • Oct. 20, 2020

10 cost-cutting tips to help businesses bounce back in 2021

IT budgets tightened during the pandemic. IT management must look closer at which cost cutting measures can help them recover from a difficult year.

By Katie Malone • Oct. 20, 2020

People-first work culture empowers telework productivity

Keeping employees motivated when times are tough not only creates a sense of camaraderie, but it can also help foster a companywide digital mindset.

By Katie Malone • Oct. 19, 2020

How CIOs can help companies evolve amid disruption

CIOs need to respond to post-pandemic pressures by helping organizations become resilient and agile, Gartner says.

By Roberto Torres • Oct. 19, 2020

Gartner's strategic tech trends for 2021 turn pragmatic

Conversations with technology leaders are much more focused on the tactical this year, according to Brian Burke, research VP at Gartner.

By Naomi Eide • Oct. 19, 2020

Pandemic highlighted how messy data sharing is, Mastercard exec says

More evolved techniques around data governance will need to rise to the challenges ahead, said Mastercard Chief Data Officer JoAnn Stonier.

By Roberto Torres • Oct. 16, 2020

Pandemic fast-tracks tech, culture innovation

With no end of the pandemic in sight, companies are renewing the focus on tech innovation and culture to sustain telework and remote service delivery.

By Katie Malone • Oct. 15, 2020

Telecom deploys AI to balance customer service supply and demand

Pairing customer service demand with technician availability requires access to the right data sets.

By Roberto Torres • Oct. 15, 2020

American Airlines accelerated IT delivery with DevOps

Bogged down by legacy systems and lagging IT investments, airlines struggle to modernize. American Airlines turned to DevOps for a nimble approach.

By Roberto Torres • Oct. 14, 2020

Tales from the trenches

How three organizations harnessed high-speed app development to meet COVID-19 challenges

By Mariana Henriques • Oct. 14, 2020

Make room for intelligent failure, Deloitte exec says

Disruption means companies must experiment to survive, but leaders grapple with the element of risk amid budget constraints.

By Roberto Torres • Oct. 13, 2020

Retail adopts smarter technology as industry relearns operations

Technology changes accelerated by the pandemic have staying power, as tech execs in the retail space focus on the technology that sustains operations amid pivotal change.

By Roberto Torres • Oct. 12, 2020

COVID-19 put stress on contact centers. Now, executives weigh tech to cut costs

Expanding call volumes requires more resources. In the coming years, use of omnichannel and automation features will rise as execs respond to shrinking IT budgets.

By Roberto Torres • Oct. 9, 2020

How FedEx's CIO led a decade of modernization

Transformation at FedEx required a "clear-eyed look at what we have and then creating a clear mental model and architecture for what we wanted to become," said CIO Rob Carter.

By Naomi Eide • Oct. 8, 2020

Trump administration tightens H-1B visa restrictions

New degree requirements are "a severe blow to the information technology world," said Kerri-Ann Griggs, attorney at Alston & Bird.

By Aman Kidwai • Oct. 8, 2020

Nationwide uses agile to scale AI, shorten delivery time

The insurer built an analytics product for commercial auto insurance and learned a key lesson: shifting methodologies led to faster business value.

By Roberto Torres • Oct. 7, 2020

BMO Financial found AI success with a cash flow predictor. Now it wants to scale

Heads of IT will explore how AI can lead to new revenue streams as the technology expands its reach through the organizations in the year ahead.

By Roberto Torres • Oct. 5, 2020

Innovation needs to match business goals, Xerox exec says

Technology coming from corporate innovation hubs can be a boon for efficiency. It can also introduce disruption.

By Roberto Torres • Oct. 5, 2020

Nike's ERP overhaul supporting consumer-first strategy

As the brand undertakes a multi-phase consumer-direct strategy, tech upgrades play a critical role.

By Roberto Torres • Oct. 1, 2020

Campbell CIO: ERP modernization key to absorbing $5B acquisition

With the database swap, Campbell Soup Company is taking an incremental approach to a systems upgrade as it seeks real-time analytics.

By Roberto Torres • Sept. 29, 2020