IT spending soars, generative AI investments barely leave a mark

Automation, not generative AI, will drive enterprise spending, Gartner says, as CIOs look to advance digital transformation with fewer employees.

By Matt Ashare • July 19, 2023

Microsoft unveils pricing for 365 Copilot, its generative AI assistant

At $30 per user, per month, the tool is the latest push from Microsoft to infuse AI throughout its products and services.

By Roberto Torres • July 18, 2023

Explore the Trendline➔

Digital transformation

Digital transformation goes beyond technology — if companies want to engage in a new era of technology, they must rethink how work is done too.

By CIO Dive staff

CIOs are changing jobs midyear: What’s behind the timing?

Discover, Kellogg and Ingersoll Rand named new CIOs in July, giving incoming executives a chance to shape next year's strategy.

By Roberto Torres • July 18, 2023

Citi pours $3B into tech modernization, adds 7K IT jobs

The company shifted spend from third-party consultants to full-time technologists amid digital transformation, CFO Mark Mason said during a Q2 earnings call.

By Matt Ashare • July 17, 2023

Can AI make better hires? Maybe, experts say

AI can improve work, according to a report from The Josh Bersin Company. The utility of AI in hiring, however, is up for debate.

By Caroline Colvin • July 17, 2023

IT customer service transitions make or break CX

“Transition points are where everything lives or dies,” Greg Sanker, former CIO and principle advisory director at Info-Tech Research Group, said.

By Lindsey Wilkinson • July 17, 2023

Knowledge workers see the potential of generative AI but are limited by skills gap

Employees aren’t alone in feeling unprepared as tech leaders feel pressured to keep up with advancements.

By Lindsey Wilkinson • July 12, 2023

PC shipments show signs of recovery as economic outlook improves

Enterprise demand for workstations and laptops bounced back in Q2 and may normalize by the end of the year, Gartner analysis shows.

By Matt Ashare • July 12, 2023

What motivates C-suite execs to seek new jobs

Company performance, potential compensation hikes and poor work-life balance can lead executives to switch companies.

By Roberto Torres • July 12, 2023

Microsoft to lay off more workers after deep cuts earlier this year

The company plans to lay off 276 workers, according to notices filed with Washington state labor authorities.

By Roberto Torres • Updated July 11, 2023

Where IT fits into Formula E racing

Friedemann Kurz, head of IT at Porsche Motorsport, detailed how IT pros supply real-time data to accelerate racing strategies.

By Lindsey Wilkinson • July 11, 2023

More than one-third of CISOs report to the CIO

CISOs are less likely to report to CEOs now than in previous years, a Heidrick & Struggles report found.

By Matt Kapko • July 11, 2023

Golden Corral appoints 7-Eleven vet as CIO

Dawn Gillis will oversee the buffet chain’s digital growth strategy and modernize its tech stack.

By Julie Littman • July 10, 2023

Hospitality CIOs turn to tech amid talent war

Technology can help streamline the recruiting process and reimagine the way leaders communicate with new hires, executives said during a hotel industry show in June. 

By Noelle Mateer • July 6, 2023

How CIOs select their inner circle ​​​​​​​

To assemble the right team, CIOs must start by knowing themselves: what they can do — and what they can’t.

By Jen A. Miller • July 5, 2023

What to do after a data breach

Long before a data breach, well-prepared companies set up incident response teams with workers from multiple departments.

By Sue Poremba • June 30, 2023

CIOs revise the talent playbook as economy shows mixed signals

A sour economy pushed some IT leaders to slow hiring, decrease budgets or lay off employees. But talent demand is still healthy in key technology areas.

By Lindsey Wilkinson • June 29, 2023

Salesforce automates ESG reporting in sustainable cloud product

The software feature comes as leaders await a proposed set of reporting rules from the SEC, first announced last year.

By Roberto Torres • June 29, 2023

Businesses hunt for ROI in generative AI deployments

Measuring the time and productivity gains from new technology implementations is critical.

By Lindsey Wilkinson • June 29, 2023

How bad code evades quality controls

Spotting code that messes up operations or hurts security requires a proactive approach — and direct insight from developers.

By Jen A. Miller • June 28, 2023

Microsoft launches free AI training as enterprises grapple with skills shortage

The company joins an effort playing out across the vendor landscape to add more AI know-how to the global talent pool.

By Lindsey Wilkinson • June 28, 2023

AI linked to new crop of business email scams

Fraudsters appear to be using AI to craft well-written, malicious email messages at scale.

By Alexei Alexis • June 28, 2023

Bank execs lack tech knowledge needed to guide IT strategy

The banking industry sits on the lower end of the spectrum relative to other industries in terms of boardroom tech expertise, Accenture told CIO Dive.

By Matt Ashare • June 27, 2023

IBM to acquire Apptio in $4.6B deal

The purchase highlights a persistent customer interest in optimizing cloud costs, and opens upselling opportunities for IBM's hybrid cloud playbook.

By Roberto Torres • June 26, 2023

The deluge of new generative AI products is just getting started

Most venture-backed startups have enterprise-grade solutions in the works as IT leaders grapple with the pros and cons of rapidly adopting the technology.

By Matt Ashare • June 26, 2023