How the VA CIO tackles tech debt, workflow woes

CIO Kurt DelBene is drawing on past change management experience to rethink processes and reduce technical debt.

By Lindsey Wilkinson • Aug. 28, 2023

Google Cloud taps Deloitte, Hitachi Energy to expand ESG toolkit

The collaborations will let organizations leverage cloud, data and analytics tools to further sustainability goals.

By Matt Ashare • Aug. 25, 2023

Explore the Trendline➔

Digital transformation

Digital transformation goes beyond technology — if companies want to engage in a new era of technology, they must rethink how work is done too.

By CIO Dive staff

Soft skills key to the evolving workplace, survey finds

Human skills like communication, problem solving and time management remain valuable traits of prospective new hires.

By Ginger Christ • Aug. 24, 2023

Businesses can now fine-tune GPT-3.5 Turbo

Fine-tuning allows customers to improve steerability, reliable output formatting and tone, OpenAI said.

By Lindsey Wilkinson • Aug. 24, 2023

Salesforce places guardrails around how customers can use its AI

Just three pages long, the policy details what use cases Salesforce will not permit with its AI tools.

By Roberto Torres • Aug. 23, 2023

SaaS prices jump 12% on average: report

Microsoft and Salesforce are among the enterprise software vendors that have increased prices in the last 12 months.

By Alexei Alexis • Aug. 23, 2023

ChatGPT, NLP and TensorFlow top list of in-demand generative AI skills

Businesses are looking to hire generative AI freelancers to support development and adoption efforts of large language models, Upwork data shows. 

By Lindsey Wilkinson • Aug. 22, 2023

Tech tops C-suite priorities, but ROI concerns remain

Finding value from new technology investments, such as generative AI, represent a top challenge for most executives, PwC found.

By Roberto Torres • Aug. 22, 2023

IBM trains its LLM to read, rewrite COBOL apps

The new watsonx Code Assistant for Z eases mainframe modernization, using generative AI to analyze, refactor, transform and validate legacy applications.

By Matt Ashare • Aug. 22, 2023

Security basics aren’t so basic — they’re hard

Lax security controls cause heavy damages, and security experts warn unmet basic requirements lead, time and again, to data breaches.

By Matt Kapko • Aug. 21, 2023

3 keys to embrace FinOps amid economic uncertainty

In a murky macroeconomic environment, FinOps can help companies regain control over cloud spending.

By Susannah Warfield • Aug. 21, 2023

Generative AI’s momentum casts uncertainty over the future of the IT service desk

Experts wonder what role these tier one technologists will play in IT departments moving forward, even if analysts believe fears of imminent job loss are overblown.

By Lindsey Wilkinson • Aug. 21, 2023

AWS customers’ most common security mistake

All too often organizations are not doing least-privilege work with identity systems, according to AWS’ Mark Ryland.

By Matt Kapko • Aug. 18, 2023

Deloitte, Google Cloud deliver customer analytics solution for retail

The AI-based solution eases data science operations, providing companies with tools to forecast demand and optimize product pricing, the companies said.

By Matt Ashare • Aug. 18, 2023

Walmart’s AI push prioritizes customer experience, personalization

"Ultimately, the power of generative AI or any technology is only as good as the data that powers it," CEO Doug McMillon said Thursday.

By Roberto Torres • Aug. 17, 2023

McKinsey rolls out generative AI tool ‘Lilli’ to 7K employees

The company’s proprietary generative AI platform, which all employees will have access to this fall, lets workers search archival data.

By Lindsey Wilkinson • Aug. 17, 2023

IBM, Microsoft launch generative AI managed service

The new Azure OpenAI solution provides developers and data scientists with multiple models, including GPT and Codex tools.

By Matt Ashare • Aug. 17, 2023

Retail leaders struggle to find budget for emerging tech goals

Industry leaders want broader adoption of emerging technologies, but concerns over cost and finding business value stand in their way.

By Roberto Torres • Aug. 15, 2023

Tech job postings dipped in the first half of 2023, but talent woes persist

IT consulting firms, large banks and manufacturers remain hungry for automation, cloud and engineering expertise, Dice found.

By Matt Ashare • Aug. 15, 2023

PwC brings private generative AI tool to internal employees

The professional services firm is rolling out ChatPwC, a conversational generative AI tool built with OpenAI’s tech and fine-tuned with relevant data.

By Lindsey Wilkinson • Aug. 15, 2023

AI adoption hinges on reskilling, IBM research finds

Companies anticipate augmenting rather than replacing workers with generative AI tools, especially in procurement, finance and risk and compliance.

By Matt Ashare • Aug. 14, 2023

Red Sox chase business, baseball wins in cloud

Boston’s MLB franchise turned to IBM and Wasabi to manage its complex data ecosystem and modernize operations, the team’s CTO Brian Shield said.

By Matt Ashare • Aug. 14, 2023

Discover finds tech upskilling model in Chicago customer care hub

The company looks at the Chatham call center and technology hub as a model for site selections, hiring procedures, customer service experience and community development.

By Lindsey Wilkinson • Aug. 11, 2023

JLL rolls out proprietary generative AI model to internal employees

In the first 48 hours following deployment at the commercial real estate and investment management company, more than 11,000 employees used the large language model.

By Lindsey Wilkinson • Aug. 8, 2023

How AAA’s second-largest club is gearing up for its generative AI push

The Auto Club Group has spent the past five years transforming its architecture; its next step focuses on generative AI.

By Lindsey Wilkinson • Aug. 7, 2023