Black Friday 2024: Preparing your e-commerce platform for peak performance

Performance testing is crucial for eCommerce websites, especially as user expectations continue to rise.

By Aviv Zohari, Founding Engineer of Groundcover • Nov. 25, 2024

Microsoft unveils resiliency, security enhancements following July global IT outage

The updates are part of a larger effort at the company to overhaul its internal security culture.

By David Jones • Nov. 21, 2024

Explore the Trendline➔

Digital transformation

Digital transformation goes beyond technology — if companies want to engage in a new era of technology, they must rethink how work is done too.

By CIO Dive staff

McCormick appoints chief information and digital officer

Guy Peri comes to the food company after nearly three decades at Procter & Gamble.

By Roberto Torres • Nov. 19, 2024

Easterly to step down from CISA director role on Inauguration Day

CISA confirmed that political appointees of the Biden administration will also depart the agency as the Trump administration takes over.

By David Jones • Nov. 18, 2024

Johnson & Johnson appoints CIO to lead business technology strategy

Chris Della Rocca will oversee J&J's corporate business technology strategy, which includes finance and legal, and report to CIO Jim Swanson.

By Roberto Torres • Updated Nov. 19, 2024

2 years after ChatGPT’s release, CIOs are more skeptical of generative AI

Since the landmark tool launched, IT leaders have worked to tune out hype, focusing on customized capabilities and narrowing the list of use cases.

By Lindsey Wilkinson • Nov. 18, 2024

Retailers confront consumer trust issues as generative AI becomes commonplace

Businesses can win over reluctant shoppers by offering personalization or help with finding deals, experts say.

By Bryan Wassel • Nov. 15, 2024

Microsoft, Kyndryl team up to help enterprises modernize mainframe applications

The two companies also expanded their partnership to include RISE with SAP ERP migration services for Azure customers.

By Matt Ashare • Nov. 15, 2024

Health systems band together to test and publicly rank top AI models

Mass General Brigham, Emory and other providers will assess different AI models from companies like Google, Microsoft and Amazon.

By Susanna Vogel • Nov. 15, 2024

Estée Lauder builds out generative AI capabilities with GPT Lab

As part of its OpenAI partnership, the beauty brand has more than 240 custom GPTs, including applications to analyze data and extract insights.

By Lindsey Wilkinson • Nov. 14, 2024

Demand for AI engineering soared in the last decade

Machine learning and AI engineering positions grew 27x since 2014, according to a SignalFire report.

By Roberto Torres • Nov. 13, 2024

DHL Supply Chain experiments with generative AI

The logistics provider is seeking better data management so it can deliver more tailored service to customers. 

By Kelly Stroh • Nov. 12, 2024

Taco Bell puts AI front-and-center in drive-thru strategy

The restaurant brand’s AI investments aim to improve drive-thru ordering and improve scheduling practices.

By Bryan Wassel • Nov. 11, 2024

Kraft Heinz digital chief Dafne Guisard departs

The organization's chief strategy, transformation and digital officer will join sports betting company Entain in January. 

By Roberto Torres • Nov. 8, 2024

Google Cloud to mandate MFA for all users in 2025

The policy change puts the three largest cloud providers — AWS, Microsoft Azure and Google Cloud — in position to have MFA mandates for some or all customers next year.

By Matt Kapko • Nov. 8, 2024

6 experts on balancing IT projects, spending and risk

To build a resilient technology estate, executive boards must embrace new technologies while managing risks and aligning spending to business goals.

By Roberto Torres • Nov. 8, 2024

Tech executives reassess IT resilience in CrowdStrike outage aftermath

Nearly all organizations have known operational weaknesses that leave IT systems vulnerable to service interruptions, according to Cockroach Labs.

By Matt Ashare • Nov. 7, 2024

How one CIO navigated the aftermath of a scrapped ERP overhaul

Quitting an initiative two years in and restarting from scratch is never easy, but sometimes it is necessary, according to Michael Eubanks, goeasy EVP and CIO. 

By Lindsey Wilkinson • Nov. 7, 2024

4 tech issues to watch in Trump’s second term

AI, cloud and cybersecurity policies are in the spotlight ahead of the forthcoming Trump administration.

By Roberto Torres • Nov. 6, 2024

AIG leans on generative AI to speed underwriting

The insurance company is using large language model technologies to drive digital transformation as part of a broader enterprise simplification push, Chairman and CEO Peter Zaffino said Tuesday.

By Matt Ashare • Nov. 6, 2024

Why CX is becoming the new priority for CIOs

Bojangles CIO Richard Del Valle witnessed the priority shift first hand as his team pivoted from operating as an infrastructure- to a guest-focused IT team.

By Rosalyn Page • Nov. 6, 2024

How General Mills found business value in generative AI

The company drew on its experience developing machine learning solutions to manage the deployment of its MillsChat tool, according to Jaime Montemayor, chief digital and technology officer at General Mills.

By Matt Ashare • Nov. 5, 2024

As presidential election looms, disparate approaches to cyber policy come into focus

Government officials and security leaders hope the nation’s need for cyber resilience will transcend partisan politics regardless of the election results. 

By David Jones • Nov. 4, 2024

How Principal Financial Group’s C-suite drives digital innovation

A sharp focus on how technology helps customers can help bring tech and finance chiefs together, according to VP and CIO of Enterprise Business Solutions Ryan Downing.

By Roberto Torres • Updated Nov. 1, 2024

7 Gartner trends for CIOs to watch in 2025 and beyond

The analyst firm used this year's trends list to spotlight the role of AI in the enterprise, especially as vendors change how AI agents are delivered.

By Roberto Torres • Oct. 31, 2024