Findings from a new survey reveal that C-level business leaders are largely satisfied with Managed Network Services (MNS) to empower business growth, security, and cost savings across a wide range of industries.
Industry Dive and Frontier, the largest pure-play fiber internet provider in the U.S., surveyed over 200 U.S. business leaders across healthcare, finance, retail, and manufacturing to better understand leadership opinions about Managed Network Services. The report reveals how MNS drives operational efficiency, strengthens cybersecurity, and unlocks the flexibility needed for growth in today’s competitive markets.
MNS has emerged as a cornerstone of modern IT strategy, enabling organizations to offload routine network management tasks to experts while retaining transparency and control. The survey unveiled several key insights about business leader opinions regarding the benefits of MNS.
Key Research Findings
- High Satisfaction Levels: The survey shows that 75% of businesses using MNS report satisfaction with their providers, with nearly half (46%) stating they are “very satisfied.” This satisfaction is linked to the ability to offload core network functions to MNS, enabling resources to focus on transformative business initiatives.
- Improved Network Performance is a Top Priority: Over half of the respondents (51%) identified improved network performance as the primary driver for adopting MNS, reflecting the critical role that reliable, high-performing networks play in ensuring business success.
- Cost Savings Drive Adoption: With 56% of participants citing reduced capital expenditures as a key benefit, MNS allows organizations to transition from unpredictable IT investments to manageable, scalable operational costs.
- Security as a Critical Value: A resounding 74% of IT executives rated MNS security features as “extremely important,” highlighting the growing demand for advanced cybersecurity solutions, including intrusion detection, next-generation firewalls, and continuous monitoring.
- MNS Builds Trust Through Transparency: The report reveals that real-time dashboards, regular feedback sessions, and performance metrics ensure organizations maintain visibility and oversight, dispelling concerns about losing control when outsourcing network management.
Expert Insight
“Managed Network Services allow businesses to focus on what truly drives growth—without the burden of daily network management,” said Ettienne Brandt, Frontier's Executive Vice President of Business. “With expanded portfolio of MNS offerings, our customers experience the best of both worlds: they maintain full visibility and oversight of their network while we simplify their day-to-day, keeping their networks secure, scalable, and high-performing.”
A Smarter Approach to IT Management
According to the Frontier report, today’s businesses demand networks that adapt dynamically to changing needs, enabling agility and innovation at scale. Managed Network Services meet these demands by combining advanced technologies like Managed SD-WAN to ensure that essential applications run smoothly, even during peak traffic. For example, manufacturers can allocate bandwidth to IoT-enabled machinery during production surges, while retailers can prioritize mission critical traffic during peak sales events like Black Friday.
MNS also empowers IT teams to transition from reactive troubleshooting to proactive strategy. By delegating routine network management, companies free up internal resources to focus on high-value initiatives such as digital transformation, customer experience enhancements, and compliance efforts. This strategic shift not only improves operational efficiency but positions businesses to remain competitive in rapidly evolving markets.
Download the Full Report
Access the full research report here and learn more about Frontier’s MNS offerings here.
Survey Methodology
This research was conducted with over 200 U.S.-based business leaders in healthcare, finance, manufacturing, and retail sectors. Respondents included directors, C-suite executives, and company founders, providing a comprehensive view of current IT challenges and opportunities.
Frontier is the largest pure-play fiber provider in the U.S. Driven by our purpose, Building Gigabit America®, we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. For more information, visit www.frontier.com.