NeuBird, a first-of-its-kind cloud-based generative operations platform for enterprises, today announced its recognition as a Cool Vendor in the 2024 Gartner Cool Vendors in IT Operations Leveraging Generative AI Report. NeuBird’s flagship product, Hawkeye, transforms how IT teams manage complex infrastructures by diagnosing problems, pinpointing root causes, and delivering solutions in real-time, all through a collaborative AI interface.

“We believe being named a Cool Vendor by Gartner is an important milestone for our team and validates our vision for the future of IT ops,” said Gou Rao, co-founder and CEO of NeuBird. “Hawkeye empowers organizations to navigate today’s intricate technology stacks with efficiency and precision, solving problems faster and enabling teams to focus on innovation rather than firefighting operational issues.”

Enterprises today face an unprecedented level of complexity in their IT ecosystems, which often consist of an interconnected web of cloud services, databases, and custom applications. IT professionals are overwhelmed with data and challenged to maintain service levels, while labor shortages further exacerbate the strain. 

NeuBird developed Hawkeye as a solution to this escalating crisis. Acting as an AI-powered IT operations engineer, Hawkeye handles tasks that would typically take hours or even days to resolve, reducing them to minutes. The platform integrates seamlessly with existing IT workflows and uses generative AI to identify, diagnose, and resolve operational issues with minimal human intervention.

• Root Cause Analysis: Hawkeye scours data across systems, pinpointing the root cause of disruptions quickly and removing the need for manual data correlation.
• Actionable Insights: Unlike traditional tools that offer general metrics or alerts, Hawkeye provides concrete steps for resolution and can even generate code to fix problems automatically.
• Human Collaboration: Through an intuitive chat interface, Hawkeye mimics human-like interactions, offering a user-friendly experience that complements IT professionals’ expertise.

Hawkeye is currently in closed beta and will be publicly available later in 2024.

Gartner, Cool Vendors in IT Operations Leveraging Generative AI, By Cameron Haight, Padraig Byrne, 25 October 2024

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