Retailers are leaning on technology to meet changing customer demands and the steady migration to e-commerce.
Broader economic trends, too, tested the industry’s mettle — leaving some to ponder where and when to direct their digital transformation dollars.
Companies no longer see technology as a nice-to-have or a simple differentiator in the field. It’s a way to compete for customer loyalty and support critical operations.
Here are some of the key retail technology stories of 2022:
The retailer is rethinking the customer experience as it starts to close some brick-and-mortar locations. Read the full article ➔
Global CIO Francesco Tinto detailed how Walgreens Boots Alliance pivoted the focus of its technology creation in 2019. Read the full article ➔
The retailer didn’t just lift and shift to get to the cloud — and it had some sticker shock along the way. Read the full article ➔
AI helps drive purchases and improve the shopping experience. The bottom line is member retention, said CTO Vinod Bidarkoppa. Read the full article ➔
The digitally based reseller has ramped up tech investments and acquisitions to drive conversion rates and increase revenue. Read the full article ➔
The final stretch of the year, with its back-to-back holidays and spikes in demand, puts supply chains and IT systems to the test. Read the full article ➔
The largest company in the U.S. simulates its yearly peak event, Black Friday, with AI to anticipate hiccups — and customer demand. Read the full article ➔
