Dive Brief:
- IT leaders expect AI to deliver operational improvements this year, according to a Celigo report published earlier this month. The company surveyed more than 1,200 IT and operations leaders.
- Nearly three-quarters of businesses are currently using AI within the IT department and half have implemented the technology in general operations, according to the survey.
- IT leaders already using AI said nearly half of teams experienced improved productivity and optimized operations. More than one-third pointed to customer experience gains and reduced costs as a result of adopting the technology.
Dive Insight:
AI adoption in the workplace is rapidly expanding, but leaders have different goals when deploying the technology.
“While both departments are eager to adopt AI, they have different priorities,” Celigo said in a blog post. “IT leaders are focusing on automating and reducing manual processes, whereas operations leaders are looking to cut costs.”
As IT teams tackle more projects and face more stakeholders, CIOs are trying to prevent burnout and reduce backlogs to support workers.
Critical skills gaps within most enterprises are already adding to tech workers’ burden. The majority of technologists said workloads have increased and projects have been abandoned due to a dearth of talent, according to a Pluralsight survey.
Some enterprises are turning to citizen developers to lighten the load. More than half of IT leaders said their company allows business employees to implement AI solutions on their own, according to Celigo.
