Dive Brief:
- Three-quarters of IT leaders say the lack of a IT Service Management (ITSM) approach is causing them to spend too much time, money and resources on IT maintenance and management, which is affecting the competitiveness of their organizations, according to a new report by BMC and Forbes Insight.
- As businesses turn to initiatives like cloud-based services and digital transformation, ITSM plays an important role, the study found.
- ITSM is either "extremely important" or close to extremely important in their enterprises’ cloud computing, Big Data initiatives or mobile computing efforts, a majority of respondents surveyed said.
Dive Insight:
ITSM efforts have evolved and become more important as digital initiatives have become more complex and customer-centric. At its core, ITSM focuses around ensuring the implementation of IT services meet customers' needs, so it make sense that its importance has grown as IT services have evolved from serving the organization itself to serving the customer.
As businesses implement more technology, it’s important to put policies and plans in place to ensure the proper design, delivery and operation of that technology, and that’s where ITSM comes in.
Without it, quick and thorough systems implementations can dwindle, leading for wasted time and resources, delaying IT modernization efforts.
