Dive Brief:
- Danske Bank is testing the first IBM Watson-based services platform that uses cognitive technologies to help IT service providers improve operations, according to an IBM press release.
- The new IBM Services Platform with Watson’s cognitive capability can predict problems and proactively direct automation to improve quality, as well as provide IT staffs with critical information to help them make faster, data-driven decisions, according to IBM.
- Through use of the program, Danske Bank hopes to ensure uninterrupted operations and to reduce incidents that impact business critical applications and customers.
Dive Insight:
Integrated cognitive services solution are the wave of the future. Technologies that provide things like automatic incident remediation and auto determination technology will allow companies to work faster and more efficiently while enabling them to focus human workers on more complex tasks.
Figuring out how to turn data into actionable insights via AI or machine learning is a problem several companies are currently looking to solve. On Tuesday, SAP introduced a new AI-based tool that aims to help companies determine what data to pay attention to and even how to respond to problems or anomalies.
The financial services sector is a great place for IBM to begin testing its new platform. Banks are well known for their legacy technology. At the same time, increased competition and slimmer margins mean banks need new approaches for attracting and retaining customers.
In response, most banks are now looking to invest in digital transformation initiatives. U.S. retail banks plan to spend more than $20 billion on digital transformation initiatives this year, according to a new report from IDC Financial Insights. There are very few banks in the United States that aren't investing in transformational technologies, IDC found.
