Dive Brief:
- Employees and managers expect generative AI adoption will reshape responsibilities in the workplace, according to a Capgemini Research Institute report published Thursday.
- Generative AI will assist with nearly one-third of entry-level tasks over the next year, employees predict, according to the survey of 1,500 respondents.
- Around 3 in 5 managers expect entry-level roles to shift from focusing on creation to reviewing AI-generated outputs over the next three years. More than half of leaders expect their position will become more specialized.
Dive Insight:
Experts have spent the past two years trying to gauge generative AI’s potential impact on jobs and roles, from software developers to knowledge workers.
So far, the consensus suggests responsibilities will likely shift and new roles will be added. The technology’s limits have somewhat quieted fears of immediate widespread job displacement. Just 18% of those surveyed in Capgemini’s report believe AI adoption will reduce middle management, for example.
Enterprises have also doubled down on training to prepare workforces for the changes ahead. S&P Global entered an upskilling sprint for its 35,000 employees earlier this year, creating a curriculum in partnership with Accenture. JPMorgan Chase added prompt engineering training to its asset and wealth management department’s onboarding program this year.
Vendors have also driven a proliferation of training opportunities. Salesforce launched a $50 million investment initiative in training, waiving fees for AI courses. AWS, Microsoft and Google have also beefed up their training offerings.
