Dive Brief:
- Rob Carter, EVP and CIO at FedEx, will step down June 30 after more than two-decades leading IT for the shipping company, FedEx said Monday. The executive will remain a senior advisor and retire in December after 31 years with the company.
- Carter will be succeeded by Sriram Krishnasamy, a two-decade FedEx veteran who most recently served as EVP, chief transformation officer and president and CEO of FedEx Dataworks.
- Krishnasamy was appointed as EVP, chief digital and information officer-elect Monday and will retain his chief transformation officer title. Effective July 1, Krishnasamy will formally take on the new role.
Dive Insight:
Carter's retirement marks the end of a long chapter in FedEx's transformation story.
Under the executive's leadership, FedEx carried out an IT renewal effort aimed at simplifying and updating the company's IT estate. The process sought to reverse the IT complexity left behind after decades of acquisitions and expansions, and create more flexible, faster-to-market technology capabilities.
Raj Subramaniam, who took the reins as president and CEO from founder Fred Smith in 2022, credited Carter with modernizing the IT infrastructure the company uses to ship 15 million packages per day globally.
“I am immensely grateful to Rob for his numerous contributions in establishing FedEx as an innovative, data-driven, and people-focused company," Subramaniam said in the Monday announcement. The CEO specifically highlighted Carter's role in enabling real-time tracking and transactions for the organization.
With a modernized IT estate, the company has been working to expand its digital services, including a new platform called fdx currently in private preview. The platform, which provides online merchants with end-to-end solutions, is slated for an official launch this fall.
The company has also worked to infuse services with ML and AI to improve delivery time projections.
The task at hand for Krishnasamy will be to continue pursuing transformation, turning FedEx into a "data-driven, digital-first company" as he takes over IT leadership, Subramaniam said.
