Dive Brief:
- Marriott International appointed Drew Pinto EVP and chief revenue and technology officer, the company announced last week. Pinto will report to CEO Anthony Capuano.
- Pinto will lead IT, digital, sales, revenue management and distribution channels for the company. "These global platforms are critical to Marriott's continued growth and profitability, and Drew is the ideal leader to innovate and scale these capabilities," Capuano said in a statement.
- In his previous role as global officer of global sales, distribution and revenue management, Pinto led a team of 6,000 with a portfolio encompassing more than $35 billion in revenue and 67 million customer contracts annually, according to the company’s website.
Dive Insight:
Pinto isn’t the only Marriott vet changing positions.
The hospitality giant appointed Peggy Fang Roe EVP and chief customer officer, responsible for “developing the end-to-end customer experience using data, AI and innovation,” the company said.
Roe is also in charge of Marriott’s Bonvoy loyalty program and the company’s global consumer strategy. Previously, Roe was global officer of customer experience, loyalty and new ventures at the company.
Marriott’s CFO, Leeny Oberg, will add EVP of development to her title. Tina Edmundson is moving from global brand and marketing officer to president of luxury, and Yibing Mao will be president of Greater China, the company said. Under the company’s new leadership structure, all of Marriott’s continent presidents will report directly to Capuano.
The leadership structure and executive changes followed the departure of two executives. Under Armour named Stephanie Linnartz, former president and 25-year vet at Marriott International, its CEO in December. Craig Smith, former group president of the company’s international division, will retire at the end of February, Capuano said during the company’s Q4 2022 earnings call earlier this month, according to a Seeking Alpha transcript.
“With the recent announcement of two executive departures, I am reshaping my team to ensure we can be nimble and effective in driving strategies to benefit our customers, associates and owners and franchisees around the world," Capuano said in a statement.
The hotel chain expects to spend more on technology in 2023 through investments in digital communications and platforms, which the company expects to be reimbursed over time.
“We are very excited about the work that we are doing on our tech systems that really will transform the experience for the mobile app and for our guests as they plan and execute their stays with us,” Oberg said during the recent earnings call.
Marriott has been working with several third-party service providers to reach its goals, according to Oberg.
The company partnered with Cisco to implement guest access restrictions to websites with exploitative materials via hotel networks as part of its anti-trafficking efforts, the company announced last week.
