Dive Brief:
- More than 8 in 10 respondents said collaboration between IT and other departments increased in the last two years, according to a report from ManageEngine which surveyed 500 IT professionals and business decision makers in North America.
- More than one-third of decision makers said the most likely department to collaborate with other departments all of the time is IT, according to the report.
- More than three-quarters of decision makers said they think non-IT employees in their organization are now more knowledgeable about technology than they were prior to 2020, according to the report.
Dive Insight:
Most analysts, experts and tech workers agree that business cannot get done without IT. In fact, IT is the business now. Technology can create revenue streams, bolster user experience and reshape solutions.
Visible wins from IT, including automating systems and streamlining processes, have illustrated to departments across organizations the value that technology can bring.
Especially as businesses navigate continuous hybrid, remote and back-to-office policies, business units see benefits in IT and its support of secure environments.
But an increase in collaboration does not mean problems went away.
While almost three-quarters of IT decision makers said their organization has successfully decentralized its IT structure, nearly all said they expect their organization to encounter challenges related to decentralization, according to the report from ManageEngine.
The top problems IT departments will confront as they become more ingrained in other departments will be maintaining IT security levels, maintaining quality levels and the reliability of ongoing support.
