As the second anniversary of ChatGPT’s public launch nears, CIOs and their enterprises face mounting pressure to deliver value from their sizable generative AI investments.
Since ChatGPT went live in November 2022, IT leaders have reshaped spending patterns, and nearly half of enterprise IT decision-makers say AI implementation is the primary focus next year, according to a Flexera report published this month. Nearly 2 in 5 organizations spent the largest segment of their IT budget on OpenAI.
The ChatGPT creator is just one of the many vendors benefitting from enterprises’ AI aspirations. Microsoft, AWS, Google, Salesforce, ServiceNow, Nvidia and other providers throughout the AI landscape have paraded enterprise-driven AI wins in recent earnings reports.
In the rush to embed the technology, some vendors overpromised and underdelivered on their AI portfolio, raising CIO skepticism and underlining the need for governance and transparency. As enterprises recentered strategies to mitigate risks, identify scalable use cases and reset expectations, leaders did so with an eye on evolving regulatory requirements.
Leaders spent the past year adjusting and adapting to a fast-paced environment that required new skills, practices and approaches.
“There’s never going to be a moment when we’re like: ‘Yay, we did AI,’” Intuit Chief Privacy Officer Elise Houlik told CIO Dive. “It’s an evolution.”
Here are eight stories that illustrate how technology leaders have honed their approach to generative AI as best practices and new regulations emerged:
