Dive Brief:
- Enterprise leaders expect significant productivity gains from AI initiatives, but most enterprise systems and strategies don’t facilitate progress, according to an Infosys report published Tuesday.
- The average leader expects a productivity increase of 15%, while some predict gains will reach up to 40%, according to the survey of 1,500 decision-makers.
- Despite high expectations, just 23% of organizations have a comprehensive AI strategy, only 10% have well-defined governance processes and even fewer have the foundational technologies to support AI adoption. Just 2% of organizations have the talent, data and technology to launch effective AI initiatives.
Dive Insight:
Tension around AI plans is building as leaders confront the mismatch between current capabilities and expected outcomes. CIOs and other technology execs are helping the organization navigate the terrain and address roadblocks.
Still, most enterprises have a long way to go, weighed down by outdated systems and processes.
“Everybody talks about technical debt,” Frances Karamouzis, distinguished VP analyst at Gartner, said during the firm’s IT Symposium/Xpo last week. “It’s even more important now with AI.”
Technical debt is pervasive, from data to security and architecture to talent.
“All of that adds up to your organizational debt,” Karamouzis said.
CIOs are polishing their communication skills as AI plans intersect throughout business lines and boards push for clear governance processes and a return on their investments. Recent frameworks can guide organizations looking for best practices and technology leaders working to set the pace of adoption.
