The Latest

  • A user is seen with the new ChatGPT GPT 4o "omni" application reflected in glasses in Warsaw, Poland, on May 14, 2024.
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    Photo illustration: Jaap Arriens/Sipa/AP

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    Deep Dive

    2 years after ChatGPT’s release, CIOs are more skeptical of generative AI

    Since the landmark tool launched, IT leaders have worked to tune out hype, focusing on customized capabilities and narrowing the list of use cases.

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    PeopleImages via Getty Images
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    Business leaders expect benefits from generative AI, but readiness gap looms

    Despite executive enthusiasm, gaps remain between the capabilities needed to support the technology and the organization’s current capacity, NTT Data said. 

  • The hospital instructor stands near the nurse to show her how to navigate the computer to insert notes.
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    SDI Productions via Getty Images
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    Health systems band together to test and publicly rank top AI models

    Mass General Brigham, Emory and other providers will assess different AI models from companies like Google, Microsoft and Amazon.

  • Kyndryl logo pictured on a wall inside the infrastructure services company's building.
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    Permission granted by Kyndryl
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    Microsoft, Kyndryl team up to help enterprises modernize mainframe applications

    The two companies also expanded their partnership to include RISE with SAP ERP migration services for Azure customers.

  • A person sits in front of a computer online shopping while a Christmas lights are in the background.
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    Anchiy via Getty Images
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    Retailers confront consumer trust issues as generative AI becomes commonplace

    Businesses can win over reluctant shoppers by offering personalization or help with finding deals, experts say.

  • The US Capitol building is pictured February 13, 2021 in Washington, DC.
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    Tasos Katopodis / Stringer via Getty Images
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    Federal watchdog flags restrictive licensing practices in cloud

    The U.S. Government Accountability Office uncovered vendor management processes across several federal agencies that led to cost overruns.

  • An Estée Lauder shop at Vitosha Boulevard in Sofia, Bulgaria on Oct. 16, 2023.
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    Baloncici via Getty Images
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    Estée Lauder builds out generative AI capabilities with GPT Lab

    As part of its OpenAI partnership, the beauty brand has more than 240 custom GPTs, including applications to analyze data and extract insights.

  • In this photo illustration, the welcome screen for the OpenAI "ChatGPT" app is displayed on a laptop screen on February 03, 2023 in London, England.
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    Leon Neal / Staff via Getty Images
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    IT leaders reshape 2025 spending around AI despite cost concerns

    OpenAI joined Microsoft, Google and AWS as a top software vendor for the first time this year, according to Flexera.

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    Kindamorphic via Getty Images
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    Demand for AI engineering soared in the last decade

    Machine learning and AI engineering positions grew 27x since 2014, according to a SignalFire report.

  • The ServiceNow booth at the Gartner IT Symposium/Xpo in Orlando, Florida on Oct. 23, 2024.
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    Lindsey Wilkinson/CIO Dive
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    ServiceNow beefs up responsible AI, governance capabilities

    The expanded features in the company’s Now Platform let businesses deploy guardrails and grants greater visibility into performance metrics.

  • A DHL employee sits in front of a computer.
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    Courtesy of DHL Supply Chain
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    DHL Supply Chain experiments with generative AI

    The logistics provider is seeking better data management so it can deliver more tailored service to customers. 

  • The AWS booth at the Gartner IT Symposium/Xpo in Orlando, Florida on Oct. 23, 2024.
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    Lindsey Wilkinson/CIO Dive
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    AWS backs Trainium research with $110M grant program

    The cloud titan is pouring millions into university-led research in generative AI through the Build on Trainium program. 

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    JohnnyGreig via Getty Images
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    Employee AI adoption cools globally

    Excitement is falling among desk workers, who fear being perceived as incompetent or lazy for using the technology, according to a Slack survey.

  • Flags of member states of the European Union stand in an atrium of the European Parliament building on May 21, 2024 in Strasbourg, France.
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    Johannes Simon / Stringer via Getty Images
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    European tech alliance rolls out switching specs to ease multicloud adoption

    The lobbying group released a framework to help standardize EU Data Act compliance ahead of the 2025 enforcement deadline.

  • An image of a Taco Bell restaurant.
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    Ethan Miller via Getty Images
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    Taco Bell puts AI front-and-center in drive-thru strategy

    The restaurant brand’s AI investments aim to improve drive-thru ordering and improve scheduling practices.

  • A headshot of executive Dafne Entain in business attire
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    Courtesy of Entain
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    Kraft Heinz digital chief Dafne Guisard departs

    The organization's chief strategy, transformation and digital officer will join sports betting company Entain in January. 

  • People walk past the IBM Watson sign outside the technology company's San Francisco office on February 8, 2020.
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    hapabapa via Getty Images
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    IBM, Cognizant team up to tame rising enterprise cloud bills

    The two companies launched a FinOps Center of Excellence initiative to help ease hybrid and multicloud cost management.

  • Google New York City Headquarters, Manhattan
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    Michael M. Santiago via Getty Images
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    Google Cloud to mandate MFA for all users in 2025

    The policy change puts the three largest cloud providers — AWS, Microsoft Azure and Google Cloud — in position to have MFA mandates for some or all customers next year.

  • an executive gives a presentation in an office setting in front of a large screen featuring charts
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    simonkr via Getty Images
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    6 experts on balancing IT projects, spending and risk

    To build a resilient technology estate, executive boards must embrace new technologies while managing risks and aligning spending to business goals.

  • A screen displays an announcement on possible travel delays due to a global IT outage Gatwick Airport on July 19, 2024 in Crawley, United Kingdom.
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    Jack Taylor / Stringer via Getty Images
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    Tech executives reassess IT resilience in CrowdStrike outage aftermath

    Nearly all organizations have known operational weaknesses that leave IT systems vulnerable to service interruptions, according to Cockroach Labs.

  • An Amazon Web Services advertisement ad sign on the wall in underground transit platform in NYC Subway Station.
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    krblokhin via Getty Images
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    AWS launches alliance to boost customers’ generative AI adoption

    Deloitte, Booz Allen Hamilton and Rackspace Technology are among the initial partners that will support growing demand and relieve capacity constraints.

  • Goeasy head office building in Mississauga, Ontario, Canada on June 27, 2021.
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    JHVEPhoto via Getty Images
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    How one CIO navigated the aftermath of a scrapped ERP overhaul

    Quitting an initiative two years in and restarting from scratch is never easy, but sometimes it is necessary, according to Michael Eubanks, goeasy EVP and CIO. 

  • Donald Trump in business attire stands in a stage with an U.S. flag in the background
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    Anna Moneymaker/Staff via Getty Images
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    4 tech issues to watch in Trump’s second term

    AI, cloud and cybersecurity policies are in the spotlight ahead of the forthcoming Trump administration.

  • A building with white and brown siding with two black cars at a drive-thru. Signage says Bojangles
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    Permission granted by Bojangles
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    Why CX is becoming the new priority for CIOs

    Bojangles CIO Richard Del Valle witnessed the priority shift first hand as his team pivoted from operating as an infrastructure- to a guest-focused IT team.

  • Aerial view of the American International Group building located in the River Oaks section of Houston, Texas on Aug. 14, 2023.
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    Art Wager via Getty Images
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    AIG leans on generative AI to speed underwriting

    The insurance company is using large language model technologies to drive digital transformation as part of a broader enterprise simplification push, Chairman and CEO Peter Zaffino said Tuesday.