The Latest
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Deep Dive
2 years after ChatGPT’s release, CIOs are more skeptical of generative AI
Since the landmark tool launched, IT leaders have worked to tune out hype, focusing on customized capabilities and narrowing the list of use cases.
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Business leaders expect benefits from generative AI, but readiness gap looms
Despite executive enthusiasm, gaps remain between the capabilities needed to support the technology and the organization’s current capacity, NTT Data said.
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Health systems band together to test and publicly rank top AI models
Mass General Brigham, Emory and other providers will assess different AI models from companies like Google, Microsoft and Amazon.
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Microsoft, Kyndryl team up to help enterprises modernize mainframe applications
The two companies also expanded their partnership to include RISE with SAP ERP migration services for Azure customers.
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Retailers confront consumer trust issues as generative AI becomes commonplace
Businesses can win over reluctant shoppers by offering personalization or help with finding deals, experts say.
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Federal watchdog flags restrictive licensing practices in cloud
The U.S. Government Accountability Office uncovered vendor management processes across several federal agencies that led to cost overruns.
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Estée Lauder builds out generative AI capabilities with GPT Lab
As part of its OpenAI partnership, the beauty brand has more than 240 custom GPTs, including applications to analyze data and extract insights.
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IT leaders reshape 2025 spending around AI despite cost concerns
OpenAI joined Microsoft, Google and AWS as a top software vendor for the first time this year, according to Flexera.
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Demand for AI engineering soared in the last decade
Machine learning and AI engineering positions grew 27x since 2014, according to a SignalFire report.
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ServiceNow beefs up responsible AI, governance capabilities
The expanded features in the company’s Now Platform let businesses deploy guardrails and grants greater visibility into performance metrics.
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DHL Supply Chain experiments with generative AI
The logistics provider is seeking better data management so it can deliver more tailored service to customers.
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AWS backs Trainium research with $110M grant program
The cloud titan is pouring millions into university-led research in generative AI through the Build on Trainium program.
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Employee AI adoption cools globally
Excitement is falling among desk workers, who fear being perceived as incompetent or lazy for using the technology, according to a Slack survey.
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European tech alliance rolls out switching specs to ease multicloud adoption
The lobbying group released a framework to help standardize EU Data Act compliance ahead of the 2025 enforcement deadline.
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Taco Bell puts AI front-and-center in drive-thru strategy
The restaurant brand’s AI investments aim to improve drive-thru ordering and improve scheduling practices.
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Kraft Heinz digital chief Dafne Guisard departs
The organization's chief strategy, transformation and digital officer will join sports betting company Entain in January.
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IBM, Cognizant team up to tame rising enterprise cloud bills
The two companies launched a FinOps Center of Excellence initiative to help ease hybrid and multicloud cost management.
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Google Cloud to mandate MFA for all users in 2025
The policy change puts the three largest cloud providers — AWS, Microsoft Azure and Google Cloud — in position to have MFA mandates for some or all customers next year.
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6 experts on balancing IT projects, spending and risk
To build a resilient technology estate, executive boards must embrace new technologies while managing risks and aligning spending to business goals.
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Tech executives reassess IT resilience in CrowdStrike outage aftermath
Nearly all organizations have known operational weaknesses that leave IT systems vulnerable to service interruptions, according to Cockroach Labs.
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AWS launches alliance to boost customers’ generative AI adoption
Deloitte, Booz Allen Hamilton and Rackspace Technology are among the initial partners that will support growing demand and relieve capacity constraints.
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How one CIO navigated the aftermath of a scrapped ERP overhaul
Quitting an initiative two years in and restarting from scratch is never easy, but sometimes it is necessary, according to Michael Eubanks, goeasy EVP and CIO.
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4 tech issues to watch in Trump’s second term
AI, cloud and cybersecurity policies are in the spotlight ahead of the forthcoming Trump administration.
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Why CX is becoming the new priority for CIOs
Bojangles CIO Richard Del Valle witnessed the priority shift first hand as his team pivoted from operating as an infrastructure- to a guest-focused IT team.
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AIG leans on generative AI to speed underwriting
The insurance company is using large language model technologies to drive digital transformation as part of a broader enterprise simplification push, Chairman and CEO Peter Zaffino said Tuesday.